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Monitors logistics operations through BRLog, coordinates with carriers, suppliers, and distribution centers, manages transport document and critical incident workflows, updates vehicle and driver information, handles alerts, and prepares operational spreadsheets, bulletins, and status updates. Requires shift availability, schedule flexibility, and basic data analysis and indicator-building skills.

Leads full-funnel online and offline media strategy for Natura and Avon fragrance and seasonal categories. Manages significant media investments, budgets, agencies, and strategic partnerships with Google, Meta, TikTok, and offline media providers. Translates performance data into strategic decisions, develops integrated media ecosystems, drives experimentation, and collaborates with CRM, Product, and E-commerce teams to improve conversion, consumer journeys, and business growth.

Coordinates Natura’s Learning Ecosystem Hub, identifying technical and behavioral competency gaps, planning training aligned with company goals and budget, designing instructional content and learning paths, delivering training and microlearning, measuring effectiveness and ROI, managing external providers, and overseeing the learning and development budget.

Develop and execute 360-degree branding campaigns across trade, product, digital, CRM, PR, and sales-force communications. Analyze brand KPIs, consumer research, and trends to identify optimization opportunities. Ensure brand consistency across customer touchpoints, create campaign storytelling, and deliver training for sales teams. The role requires coordinating cross-functional partners and balancing creative storytelling with analytical, results-oriented execution.

Leads end-to-end quality assurance and testing strategy for SAP S/4HANA implementations, conversions, rollouts, upgrades, and enhancements. Plans test cycles, creates test data, supports unit, SIT, integrated, UAT, migration, performance, and regression testing, and governs external partners. Coordinates defect tracking, test reporting, data validation, automation initiatives, and cross-functional workstreams while communicating status and outcomes to business, technology leaders, and end users.

Prospects and maps B2B customer opportunities, conducts initial outreach, qualifies leads, schedules sales meetings, manages interaction histories and sales pipelines, and prepares spreadsheets, reports, charts, and analyses to support commercial decisions. The role requires communication with decision-makers and diverse customer profiles to understand needs and negotiate solutions.

Leads and develops a direct-sales network across the La Serena, Coquimbo, Ovalle, Illapel, Corral de Palos/Llanos, and La Canela areas. Responsibilities include coaching sales leaders and business consultants, delivering training, managing customer or team portfolios, analyzing commercial KPIs, preparing reports, driving sustainable sales growth, and representing Natura and Avon in the field.

Structures and scales learning programs for call center operations. Identifies performance gaps, designs onboarding and refresher content, facilitates training, manages LMS learning paths, and analyzes training and operational KPIs such as FCR, TMA, CSAT, NPS, absenteeism, and turnover to measure business impact and ROI.

Lidera la estrategia, gestión de portafolio y ejecución comercial de la categoría Casa y Estilo para Colombia y Ecuador. Define precios y promociones, optimiza la productividad de la revista, monitorea ventas, margen y otros KPIs, identifica nuevas oportunidades de categoría y diseña acciones para liquidar inventario obsoleto o de baja rotación. El rol busca impulsar el crecimiento del ticket, la captación de hogares, la rentabilidad y el fortalecimiento de marca.

Manages strategic projects across Natura’s Manufacturing, Quality, Safety, Environment, and Engineering organization in LATAM. Responsibilities include project scheduling, reporting, financial management, CAPEX and OPEX control, budget and forecast analysis, executive presentations, meetings, action plans, process standardization, and performance dashboards. The role partners with project leaders, Accounting, Procurement, the Project Management Office, and governance teams.