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Leads enterprise financial planning, budgeting, forecasting, management reporting, scenario analysis, governance, and performance insights. Advises executives on strategic decisions, investments, cost optimization, and financial risks. Oversees data integrity, regulatory reporting, and Investment Committee coordination while developing a high-performing finance team. Drives analytics, automation, and adoption of modern planning tools across the organization.

Manages wholesale voice, roaming, and messaging partnerships, including P&L performance, commercial negotiations, roaming agreements, partner relationships, product launches, business development, analytics, compliance, and operational delivery. The role develops new opportunities across IoT, M2M, satellite, 5G, VoLTE, eSIM, and related services while representing the company at global wholesale industry events.

Owns digital propositions, roadmap, go-to-market execution, and P&L performance. Manages digital placements across web and app, coordinates acquisition and retention campaigns, enables upsell and cross-sell activity, and tracks performance through analytics, reporting, and A/B testing. The role partners with marketing, product, design, content, CRM, media, and commercial teams to optimize conversion, engagement, revenue, and customer value.

Monitor networks and systems for threats, vulnerabilities, and suspicious activity; manage security controls; conduct audits and risk assessments; investigate incidents; maintain access permissions; develop privacy policies; ensure regulatory compliance; oversee data lifecycle practices; and perform privacy impact assessments for new systems and projects.

Leads evaluation, testing, onboarding, and acceptance of new telecommunications networks. Coordinates RFPs, design, development, lab testing, partner negotiations, risk assessments, vulnerability remediation, patching, audits, governance, SLAs, and operational reporting. The role also drives transformation projects, vendor management, financial governance, regulatory compliance, and process improvements across Service Operations.

Establish and manage the customer value management function using customer analytics and AI-enabled tools. Develop digital engagement strategies, prioritize next-best-action campaigns, monitor campaign performance and ROI, and conduct A/B testing to improve conversion and customer experience. Use telecommunications and market knowledge to reduce churn, improve financial and NPS metrics, strengthen customer relationships, and influence the digital product roadmap.

Designs and commercializes end-to-end enterprise and government solutions across cloud, network, security, AI, and partner technologies. The role leads presales architecture, estimates, pricing inputs, regulatory alignment, technical proposals, and delivery oversight. It specializes in National HyperCloud Alloy architecture across compute, network, storage, security, and management, including competitive responses and client-premises deployment. Success depends on technical win rates, margin quality, accurate estimates, reusable assets, and solutions that remain effective through delivery.

Manages subsidiary and policy governance across the Group, including board and shareholder meeting support, company secretarial activities, corporate resolutions, minutes, registers, entity compliance, and liaison with stakeholders and service providers. Oversees policy development, approvals, review cycles, amendments, repositories, and awareness initiatives. Supports incorporations, joint ventures, investments, corporate transactions, and risk management while ensuring governance requirements and compliance timelines are met.

Owns the Emirati customer segment portfolio, developing value propositions, go-to-market strategies, acquisition and retention campaigns, and customer adoption initiatives. Partners cross-functionally with brand, sales, customer operations, government relations, and enterprise teams to launch telecom propositions and exclusive organizational deals. Manages segment performance against gross adds, ARPU, churn, revenues, margins, market share, and NPS targets.

Designs and delivers telecom data platforms, audience solutions, and AdTech products for data monetization. Coordinates data engineering, integrations, and roadmap execution while optimizing platform performance and processing costs. Collaborates with product, commercial, technology, and external partners including CDPs, DSPs, clean rooms, and onboarding providers. Requires expertise in large-scale data platforms, telecom datasets, SQL, Python, privacy-compliant data activation, identity resolution, and Agile delivery.