Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period so your application can move forward.
Key Accountabilities
- Support planning and execution of evaluation and boarding activities of all new network, according to the Yearly Plan.
- Ensure proper evaluation of all new network by participating in RFP process, Design, Development and lab testing.
- Keep Network Operations up to date with regular progress reports.
- Proactively involves in negotiation with key partners when needed.
- Define, ensure effectiveness and efficiency, maintain and update all the processes related to the evaluation and boarding of all new network to minimize the risks of outages and post boarding costs overrun
- Ensure compliance and adherence to regulatory, statutory and in company governance requirements
- Define standards of service / SLA’s for the unit in line with business objectives
- Coordinate & support Security Risk Assessments and associated Risk Management review for entire Service Operations team.
- Domain Risk Advisor for Service Operations in coordination with security teams.
- Evaluating VA Scan reports and coordinating with planning team to mitigate the vulnerabilities related to telecom and IT systems
- Responsible for compliance of SW upgrade and patching process for all network nodes and systems.
- Service Operations SPOC for Internal Control Observations, raised by internal audit teams.
- Support administratively and functionally in ad-hoc and regular organizational audits and other projects to improve people, processes, and systems within the company
Qualifications
- Minimum Bachelor degree in computer, electrical, network Engineering or IT (any telecom equivalent)
Experience
- Minimum 10-15 years of experience in telecommunications / hi-tech industry
- ISO /TL9000 Framework
- ITIL Framework
Skills
- Proven ability to lead large transformation projects
- Ability to lead teams and groups
- Analytical thinking
- Problem Solving and Decision Making
- Team Work and Cooperation
- Strong negotiation and facilitation skills
- Proven track record of managing vendors
- Proven track record in governance and financial management
- Strong management skills in a multi-cultural and multi-national environment
About Us
Skills Required
- Bachelor’s degree in Computer Engineering, Electrical Engineering, Network Engineering, Information Technology, or an equivalent telecommunications discipline
- 10–15 years of experience in the telecommunications or high-technology industry
- Experience with ISO/TL9000 frameworks
- Experience with the ITIL framework
- Ability to lead large transformation projects
- Ability to lead teams and groups
- Analytical thinking
- Problem solving and decision-making skills
- Teamwork and cooperation skills
- Strong negotiation and facilitation skills
- Vendor management experience
- Governance and financial management experience
- Strong management skills in multicultural and multinational environments
What We Do
Add life to life. Welcome to a vibrant and multiple award-winning telecommunications service provider. Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE. du serves nine million individual customers with its mobile, fixed line, broadband internet, and Home services over its 4G LTE network. du also caters to over 100,000 UAE businesses with its vast range of ICT and managed services. Since its launch in 2007, du has many UAE firsts to its credit, including introduction of Pay by the Second® billing system, IPTV and self-service portal. du is ideally placed to support the realisation of UAE Vision 2021 and transformation of Dubai into a Smart City. We are the official strategic partner of the Smart Dubai Office and the platform provider for Smart Dubai. Additionally, du supports innovative citywide sustainability initiatives aligned with the Dubai 2040 Urban Masterplan and Dubai’s commitment to helping the UAE achieve the UN Sustainable Development Goals and UAE NetZero 2050 initiative. We are building our telecommunication company by taking connectivity to the next level to fit the future and the people need. Therefore, we are providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters.
