(Once you go through the below details and submit your application you will be invited for the competency-based chat Interview which is designed based on the role requirements. Please do take time and take your chat Interview. Instructions will be sent to your email through Sapia our AI based Chat Interview Provider Partner)
Key Accountabilities
- Set up the CVM function using the latest tools offered by the AI Native Platform to drive Churn, Financial and NPS metrics
- Utilize customer data and analytics to identify opportunities for improving customer experience and increasing value
- Develop and implement digital customer engagement strategies
- Prioritize campaigns promoting ‘Next best Action’ decisioning across the digital platforms
- Monitor and analyze campaign performance metrics to optimize effectiveness & ROI
- Design and execute A/B tests and experiments to continuously improve Customer engagement and conversion
- Influence Product Road map to build relevant Digital products to complement current portfolio
Qualifications
- Bachelor’s degree or ability to prove similar business experience
Experience
- Minimum 5 years’ experience in Digital decisioning / Process Improvement / Customer Journey / Digital roles
- Proficiency in digital marketing tools and platforms, such as CRM systems, marketing automation software, and analytics tools.
- Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
Skills
- Deep knowledge of telecommunications technologies such as 5G, IoT, Application Programming Interface, Artificial Intelligence, and cloud-based services.
- Deep knowledge of du’s product and UAE sectors, enabling informed decision-making and strategic positioning.
- Exceptional ability to engage and manage customers effectively, ensuring satisfaction and developing long-term relationships with customers.
- Expertise in strategic planning, guiding initiatives to align with organizational objectives.
Competencies
Skills Required
- Bachelor's degree or equivalent business experience
- Minimum 5 years of experience in digital decisioning, process improvement, customer journey, or digital roles
- Proficiency with CRM systems, marketing automation software, and analytics tools
- Excellent communication and cross-functional collaboration skills
- Deep knowledge of telecommunications technologies, including 5G, IoT, APIs, artificial intelligence, and cloud-based services
- Knowledge of du's products and UAE sectors
- Customer engagement and relationship management expertise
- Strategic planning expertise
What We Do
Add life to life. Welcome to a vibrant and multiple award-winning telecommunications service provider. Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE. du serves nine million individual customers with its mobile, fixed line, broadband internet, and Home services over its 4G LTE network. du also caters to over 100,000 UAE businesses with its vast range of ICT and managed services. Since its launch in 2007, du has many UAE firsts to its credit, including introduction of Pay by the Second® billing system, IPTV and self-service portal. du is ideally placed to support the realisation of UAE Vision 2021 and transformation of Dubai into a Smart City. We are the official strategic partner of the Smart Dubai Office and the platform provider for Smart Dubai. Additionally, du supports innovative citywide sustainability initiatives aligned with the Dubai 2040 Urban Masterplan and Dubai’s commitment to helping the UAE achieve the UN Sustainable Development Goals and UAE NetZero 2050 initiative. We are building our telecommunication company by taking connectivity to the next level to fit the future and the people need. Therefore, we are providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters.
