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Provide L1 production support as part of a global 24x7x365 rotational team. Manage and handle defined L1 tasks across multiple regions and applications, triage incidents, follow runbooks, and escalate as needed to ensure service continuity.

Support business by extracting, transforming, and analysing data to deliver recurring and ad-hoc reports, identify trends, build dashboards (AWS QuickSight), and provide actionable insights for product, commercial, and operational teams.

Plan, prioritize and deliver corporate and regional events end-to-end. Manage logistics, vendors, speaker support, budgets, and event production. Coordinate with Demand Gen, Product Marketing, Content and PR to capture leads, report KPIs, and amplify event content. Build regional stakeholder relationships and maintain event documentation and calendars to ensure consistent execution and measurable commercial impact.

Lead L2 application support for a business domain: act as Incident Commander for P1/P2, drive problem and change management (RCA, validations), mentor engineers, manage vendor SLAs, report KPIs (MTTR, SLA, FCR), and liaise with stakeholders to ensure production stability.

The role involves managing live support for online systems, troubleshooting issues, collaborating with teams, and ensuring compliance with payment schemes.

Lead analysis and design of end-to-end e-commerce payment acceptance, settlement, and reporting. Gather business, functional, and non-functional requirements for payment gateway, acquiring, and VAS solutions; coordinate with product, engineering, architects, QA, operations and external partners; review APIs and integrations; support UAT, production validation, and post-release monitoring; and identify process improvements for scalable merchant acquiring solutions.

Provide strategic, commercial legal advice for product, technology, procurement and Africa business teams across payments and fintech. Support product lifecycle, regulatory compliance, data privacy, technology sourcing (cloud, SaaS, AI), vendor contracts, cross-border commercial negotiations, and regulator engagement. Balance legal risk with commercial objectives and enable scalable launches across Middle East and Africa.

Lead end-to-end card management system (CMS) setup and migration projects for issuers and acquirers, including scoping, data mapping, parameter setup, interface specification, UAT planning/execution, stakeholder coordination, risk escalation, and ensuring compliance with Visa/Mastercard scheme rules.

Lead end-to-end card management system (CMS) migrations for issuer and acquirer clients. Scope and plan migrations, map data and parameters, define interfaces, resolve functional gaps (billing, interest, limits, loyalty, embossing), drive UAT, coordinate with banks and vendors, identify risks, and produce technical/status documentation to ensure scheme compliance and successful go-live.

Manage and improve application reporting and database design, analyze customer functional/technical requirements, optimize report performance, support system upgrades, participate in testing and implementation, handle client setups and bank complaints, document processes, and perform related duties.