About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
The Application Support Lead is a hands-on leadership role accountable for end-to-end production stability of a specific business domain or region. Leads L2 engineers, acts as Incident Commander, drives Problem Management, and manages vendor integration in hybrid models.
Responsibilities:
Incident & Service Restoration
Act as Incident Commander for P1/P2 incidents
Ensure incidents resolved within defined SLA
Conduct post-incident reviews and drive fixes
Problem & Change Management
Own Problem Management lifecycle
Perform RCA and track fixes
Oversee change risk assessment and validation
Team Leadership & Development
Lead and mentor L2 engineers
Manage shifts and capacity planning
Drive ownership culture
Stakeholder Management
Single point of accountability for production issues
Manage relationships with CRMs and stakeholders
Provide performance communication
Vendor Oversight
Monitor SLA adherence
Conduct quality audits
Manage vendor escalations
Reporting & Governance
Own KPIs (MTTR, SLA, FCR)
Provide reports to leadership
Support governance reviews
Qualifications & Experience
Essential:
8+ years experience, 3+ leadership; FinTech background; ITIL knowledge; observability & ITSM tools; strong technical troubleshooting
Desirable:
Vendor model experience; scripting; cloud (AWS/Azure/GCP); certifications (ITIL, PMP, Cloud)
Competencies/Personal Attributes:
Decisive & composed: Calm and effective under pressure
Strategic & Hands-On: Balances strategy with technical depth
Mentor & Coach: Develops team capability
Commercial Acumen: Understands business impact
Collaborative: Works across teams effectively
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- 8+ years experience
- 3+ years leadership experience
- FinTech background
- ITIL knowledge
- Experience with observability and ITSM tools
- Strong technical troubleshooting skills
- Vendor model experience
- Scripting (automation) experience
- Cloud experience (AWS, Azure, GCP)
- Certifications (ITIL, PMP, Cloud)
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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