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The role focuses on building the TASC and Government banking book by achieving business targets, liaising with government departments, and engaging branches to promote TASC business.

Manage branch customer relationships and servicing while ensuring audit and regulatory compliance. Responsibilities include customer acquisition through area mapping, cold calls, and BTL activities; accurate AOF, KYC, and CKYC processing; cross-selling insurance and investment products; activating digital banking; and managing assigned customer portfolios, balances, usage, and service requests within defined turnaround times.

Provide hands-on support for mobile banking applications, troubleshoot incidents across Android and iOS clients and backend services, perform Oracle PL/SQL and Java-related fixes, monitor systems, manage BAU handovers, document solutions, and offer 24/7 support to minimize downtime.

Supports the Bank’s legal, compliance, risk, litigation, and recovery activities. Reviews and drafts loan, mortgage, escrow, security, and commercial agreements; provides legal opinions on lending and business matters; conducts due diligence; advises on regulatory and contractual compliance; identifies legal risks; monitors litigation and recovery actions; coordinates with lawyers and authorities; and handles criminal complaints and death claim cases.

Perform daily reconciliation and settlement of channel transactions with network service providers (NPCI/VISA/MasterCard/payment aggregators). Manage accounting for settlement, pool, and suspense accounts. Handle card and customer dispute management within RBI TAT, escalate exceptions timely, and ensure compliance with settlement processes.

The Zonal Vigilance Officer conducts preventive audits and investigations at branches, prepares reports, and assists in various vigilance tasks as assigned.

Lead liability sales for Current Accounts, mentor area teams, ensure compliance, achieve revenue targets, and promote cross-sell opportunities.

Leads treasury technology delivery across Forex, Money Market, Securities, and Derivatives modules using TCS BaNCS. Coordinates business users, functional consultants, vendors, and delivery teams; tracks requirements through production implementation; monitors functional changes, project timelines, risks, and progress; allocates work, conducts reviews, reports to stakeholders, and takes corrective action to ensure successful execution.

Analyze financial statements, credit notes, and lending proposals for large and mid-sized corporate borrowers, including project finance and real estate transactions. Prepare credit risk vetting reports, validate internal borrower ratings, review rating outlooks, identify proposal risks, and support timely loan sanctioning. The role also contributes to credit risk model refinement, rating accuracy improvements, lending protocol compliance, and spreadsheet-based financial analysis.

Manage non-resident and high-net-worth customer relationships, acquire new-to-bank clients, grow portfolios, and provide financial advisory recommendations. Responsibilities include customer due diligence, onboarding support, cross-selling foreign exchange products, generating forex income, maintaining client communication, training branch personnel, ensuring regulatory compliance, and monitoring funding and account activation metrics.