To ensure smooth operation and maintenance of business-critical applications by providing timely technical support, issue resolution, and system monitoring. Act as a bridge between end users, development teams, and IT operations to troubleshoot application issues and ensure minimal downtime.
Responsibilities• Hands on Mobile Banking Application Support
• Hands on Oracle PL/SQL, Java, REST API, JSON, Android (Java with Android SDK), iOS (Swift with iOS SDK), Java with Spring Framework
• Providing active support for the technical resolution of incidents, reacting quickly and as necessary to live application errors with respect to digital channels
• Providing support and taking ownership of execution of assigned application related activities in the day to day operations
• Adhering to prioritisation of individual incidents and supporting the delivery of solutions
• Supporting the handover of new or enhanced software into business-as-usual (BAU) operation
• Delivering the documentation to agreed standards, on time and error free
• Providing 24/7 cover and support, expertise and specialised system knowledge to allow resolution of key incidents outside of business hours
Qualifications
Skills Required
- 4 to 6 years experience
- Bachelor's or Master's degree in Engineering, Computer Science or relevant
- Hands-on Mobile Banking application support experience
- Oracle PL/SQL
- Java (including Spring Framework)
- REST API and JSON
- Android development (Java with Android SDK)
- iOS development (Swift with iOS SDK)
- Experience with system monitoring and incident management
- Willingness to provide 24/7 support and shift coverage
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
