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The Customer Success Specialist engages with customers throughout their lifecycle, ensuring effective adoption of solutions, monitoring customer health, and driving revenue growth through product usage. They also advocate for customers by providing feedback to management and establishing strong relationships.

The Founders Associate will work closely with leadership on execution and strategy, using AI tools to drive projects, improve workflows, and support initiatives.

Support growth and adoption of the Trade program across LATAM through research and prospect qualification, internal enablement and awareness, coordinating marketing/communications, assisting event and training logistics, and reporting performance insights to drive B2B opportunity generation.

Lead process improvement and operational efficiency for due diligence workflows. Monitor KPIs, ensure timely deliverables, perform quality control, communicate project status to clients, and drive automation and continuous improvement.

Atuar como primeiro nível de resolução: receber, registrar e triagem de incidentes; classificar prioridade e SLA; encaminhar ao Nível 2 correto; acompanhar até resolução; comunicar status aos times; e documentar padrões para melhorias. Requer boa comunicação e organização, atenção a prazos e conhecimentos básicos de programação para ler logs e consultas simples.

Lead response to highest-severity production incidents, diagnose and resolve outages, run post-mortems, design and maintain observability (metrics, logs, tracing, alerts), reduce MTTR, expand monitoring coverage, participate in on-call rotation and improve runbooks.

Perform legal and regulatory due diligence for national and international companies across Peru, Mexico, USA, and Spain. Review and validate compliance documentation, analyze regulations and case law, assess AML/CFT risks, review contracts, coordinate with client compliance teams, prepare findings reports, and provide legal advisory support during due diligence.

Support due diligence for domestic and international B2B companies by managing and validating documentation, assessing counterparty risk and financial statements, identifying inconsistencies, preparing standardized results and risk assessment reports, updating documentary status and indicators, enforcing CRM data governance, and supporting administrative compliance and forecasting for commercial leadership.

Design, configure, install and integrate customized software solutions. Lead implementations, create plans and documentation, provide post-installation support and training, troubleshoot, test performance, and liaise between clients, sales, product and support teams.

The Corporate Business Consultant is responsible for acquiring new clients and managing existing accounts in the corporate sector, facilitating consultative sales, and managing the sales process using Salesforce.