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As a Customer Support Specialist, you will assist clients with trading accounts, resolve issues, provide product information, and manage communications across various channels.

The Business Development Manager will identify partnerships, develop new relationships for business growth, maintain existing accounts, and ensure project success while meeting sales targets.

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Provide timely multi-channel support (chat, email, phone) for trading platform clients, resolve technical and transactional issues, maintain CRM records, coordinate internal follow-ups, schedule callbacks, and adhere to SOPs and company policies while working rotating shifts.

Provide timely support to clients via live chat, email, phone and client portal; resolve trading account, technical and transactional issues; update CRM; coordinate cross-team tasks; follow up to ensure resolution; adhere to SOPs and rotating shift schedule.