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Lead end-to-end SaaS implementation and onboarding projects for association management software clients. Responsibilities include discovery, requirements analysis, solution recommendations, platform configuration, data migration, testing, validation, training, stakeholder management, and go-live support. The role also manages scope, timelines, risks, and client expectations while contributing to process improvements, documentation, and team knowledge sharing.

Leads client discovery and instructional strategy, applying adult learning principles and ADDIE/SAM methodologies. Designs, develops, tests, and deploys eLearning, video, instructor-led, and job-aid content. Creates storyboards, scripts, prototypes, assessments, and production assets while managing revisions, timelines, scope, and stakeholder feedback. Uses Articulate tools, LMS/LXP platforms, SCORM, and video editing tools to deliver accessible, engaging learning experiences.

Owns client relationships and renewals for MIP Fund Accounting customers and channel partners. Responsibilities include conducting business reviews, monitoring account health, driving product adoption, identifying expansion opportunities, forecasting revenue in Salesforce, managing upsell sales cycles, coordinating with partners, and collaborating cross-functionally to improve customer satisfaction and retention.

Prospect and develop employer relationships, acquire new business, manage renewals and expansions, and sell recruitment advertising and employer branding solutions. Maintain Salesforce pipelines and forecasts, achieve revenue targets, identify upsell opportunities, and collaborate with Marketing, Product, and Customer Success. The role is hybrid in Atlanta or Groton and includes periodic travel for conferences and client events.

Manage a portfolio of existing B2B SaaS clients, owning renewals, retention, and account expansion. Conduct business reviews, monitor account health, identify churn risks, and close cross-sell and upsell opportunities. Build relationships with multiple stakeholders, maintain account and pipeline data in Salesforce, track revenue targets, collaborate with Customer Success, Support, Product, and Marketing, and communicate client feedback. The role serves associations, nonprofits, and membership organizations and requires strong consultative selling, organization, communication, and relationship-building skills.

Identify and engage association prospects through cold calls, email, LinkedIn, referrals, and other outbound channels. Conduct consultative conversations, educate prospects about the SaaS career center platform, qualify opportunities, and schedule meetings for Account Executives. Manage prospect activity and pipeline records in Salesforce, collaborate with sales and marketing, support lead-generation initiatives, and attend industry conferences. Build expertise in association technology, member engagement, workforce development, and non-dues revenue generation.

Leads and coaches National Account Managers to achieve revenue goals through consultative selling, account expansion, prospecting, and pipeline development. Oversees onboarding, performance management, forecasting, Salesforce hygiene, sales process improvement, and professional development. Partners cross-functionally with Marketing, Customer Success, Product, and Operations to improve retention, expansion, and acquisition. The hybrid role is based in Atlanta or Groton and requires up to 10% travel.

Designs and maintains cloud infrastructure using infrastructure-as-code, builds CI/CD pipelines, and improves reliability, scalability, security, and deployment workflows. Manages monitoring, alerting, logging, automation, incident response, and infrastructure troubleshooting across AWS and Azure environments. Collaborates with engineering teams, establishes DevOps tooling standards, and contributes to operational playbooks. Requires strong experience with Terraform, Linux, containers, Kubernetes, scripting, observability, and cloud security practices.

The Business Development Representative researches prospects, conducts outbound outreach, engages recruiters and hiring leaders, uncovers recruitment needs, educates prospects on niche career centers, qualifies opportunities, and schedules meetings for Account Executives. The role also maintains Salesforce records, collaborates with Marketing on webinars, attends industry conferences, and develops expertise in recruitment advertising and talent acquisition.

Lead Momentive's unified digital acquisition and web presence strategy across paid media, website development, technical SEO/AI-search, and CRO. Set website technical priorities, drive AI-search visibility, manage vendors and budgets, partner with brand and comms, and report digital performance to the SVP and executive team.