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The Sr Manager Customer Experience Operations will lead customer service initiatives, improve customer interactions, and foster a positive team environment at Alorica.

The Learning Delivery Specialist conducts language and accent training, and develops training programs for employee development.

Prepare and review financial reports, journal entries, and reconciliations; support month‑end and year‑end close; analyze variances; assist audits and compliance; monitor and improve accounting processes; mentor junior team members and perform other accounting tasks as assigned.

The Talent Acquisition Sourcing Associate II is responsible for identifying and sourcing candidates, fostering relationships with potential hires, and supporting recruitment efforts to fill various roles within the company.

The Customer Support Representative guides customers through questions and concerns, provides solutions, records call details, updates records, and enhances customer experience using phone and computer systems.

Supports recruiters and human resources operations by scheduling interviews, maintaining candidate records and job postings, coordinating onboarding, managing I-9s and background checks, communicating with candidates, organizing debriefs and recruiting events, and tracking recruitment activity. The role also handles roster and file management, dispositions in Taleo, badge creation, requisitions, and candidate experience improvements.

Coordinates recruiting operations for a call-center facility, including interview scheduling, candidate communications, roster and record management, onboarding documentation, I-9 completion, background checks, drug testing, requisition management, reporting, and recruiting events. Supports recruiters, hiring managers, and candidates while maintaining confidential records, improving interview processes, and meeting time-sensitive recruiting targets.

Provide 24x7 incident response and support for Severity 1 outages, lead troubleshooting of network and system infrastructure, coordinate with IT teams and vendors, manage conference bridge calls, drive process improvements, and meet departmental metrics within a rotating on-call structure.

Deliver language skills and accent neutralization training for new hires, design and facilitate communication and leadership modules, assess language proficiency, provide targeted coaching, run voice assessments during recruitment, collaborate with Operations to maintain English standards, and support language incentive programs.

Leads strategic and operational non-IT procurement across APAC, India, and EMEA. Develops regional sourcing plans, manages RFx events and negotiations, oversees supplier relationships and contracts, delivers cost savings, mitigates supply and contractual risks, and ensures compliance with global procurement policies and regional regulations. Partners with stakeholders and global category leadership in a matrixed environment while tracking procurement performance and value delivery.