Passionate about English?
Apply as our Trainer! No experience required. English Teachers/Customer Service Representatives/Call Center Agents/Technical Support Representatives are welcome to apply
Responsibilities
- Conduct Language Skills Support Training, Accent Neutralization, and other communication-related training programs as part of new hire onboarding across various accounts.
- Design, enhance, and facilitate additional training programs aligned with our internal University curriculum, focusing on leadership development and communication tools.
- Evaluate the language proficiency of employees who require further language support and provide targeted coaching and training.
- Develop and implement action plans for continuous language development based on performance and operational needs.
- Organize and deliver structured language support sessions aimed at improving English communication and fluency.
- Participate in voice assessments during the recruitment process and provide feedback on candidates’ communication skills.
- Work closely with Operations Management to ensure consistent use of the English language across the call floor.
- Support and help manage Language Incentive Programs, ensuring alignment with performance goals and language standards.
- Must be college-level or a Senior High School graduate (SHS graduates are welcome to apply).
- Strong English communication skills (both verbal and written) are a must.
- Prior experience as an ESL/English teacher, virtual assistant, or within the academe is an advantage.
- Call center/BPO experience is not required.
- Computer-literate; must be proficient in Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
- Strong presentation, instructional, and research skills
Skills Required
- College-level education or Senior High School graduate (SHS graduates welcome)
- Strong English communication skills (verbal and written)
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Strong presentation, instructional, and research skills
- Prior experience as an ESL/English teacher, virtual assistant, or in the academe
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
