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Lead customer onboarding from kickoff through go-live, create tailored training and enablement materials, consult on platform workflows, monitor adoption KPIs, mitigate churn risks, and collaborate with Customer Success, Product, Support, and Marketing teams. The role focuses on helping B2B SaaS customers adopt Zuddl and achieve value through structured processes, education, and solutioning.

Partner with hiring managers to recruit and hire talent, manage full employee lifecycle (onboarding, payroll, compliance, exits), build scalable People Operations systems, automate processes and apply AI tools, and strengthen company culture across India, UAE, and the US.

Lead end-to-end demand generation for a multi-product B2B SaaS platform. Build and manage a demand team, own channel portfolio (paid search, paid social, SEO, content, events), drive new acquisition and expansion, run ABM plays, manage BDR outcomes, use AI/automation to improve efficiency, and deliver predictable, forecastable pipeline growth (2–3x YoY target).

Lead onboarding and enablement for new customers: design and execute tailored onboarding plans, deliver live and recorded training, consult on event use cases, mitigate escalation risks, create playbooks and knowledge assets, and collaborate cross-functionally to drive adoption and retention.

Build and run the outbound SDR function: personally prospect and convert target accounts, hire and coach a team of SDRs, design outbound processes and cadences, and own tooling and ops integration with CRM and marketing to generate qualified pipeline for AEs.

Own and deliver end-to-end features across React frontends and Java backends; design scalable, low-latency real-time systems (WebSocket, pub/sub) for large events; build high-performance interactive frontends with video/streaming; ensure production reliability, testing, and CI/CD; write architecture docs and collaborate with product and design.

First-responder for customer queries across Intercom, Slack, and support tickets. Troubleshoot event setup, navigation, and integrations; escalate bugs to Product/Engineering. Create help-center articles, playbooks, and visual walkthroughs to deflect tickets. Maintain ticket logs and SLAs, identify recurring issues, and collaborate cross-functionally with Enablement, CSMs, Product, and Engineering.

Lead end-to-end product design: define problems, prototype and test interactive (AI-assisted) HTML prototypes, collaborate with Product and Engineering to ship web and mobile features, contribute to the design system, manage multiple workstreams, and communicate design decisions across the company.