The Role
Lead customer onboarding from kickoff through go-live, create tailored training and enablement materials, consult on platform workflows, monitor adoption KPIs, mitigate churn risks, and collaborate with Customer Success, Product, Support, and Marketing teams. The role focuses on helping B2B SaaS customers adopt Zuddl and achieve value through structured processes, education, and solutioning.
Summary Generated by Built In
Zuddl is the unified events platform that gives B2B marketing teams complete ownership of their brand, their data, and their pipeline impact — across conferences, field events, webinars, and trade shows. Instead of duct-taping point solutions together or waiting on agencies and web dev queues, teams at Figma, CrowdStrike. Iterable, and Grafana Labs use Zuddl to design pixel-perfect event experiences, launch programs in minutes, and prove revenue impact back to the business — all from one platform they actually control.
About Role
As a Product Enablement Specialist, you’ll lead the charge in empowering customers to adopt and extract value from Zuddl early in their lifecycle. Your core mission is to ensure smooth onboarding, customized training, and consultative solutioning for customer success, growth, and retention.
This is not a support role. You are a strategic enabler and educator—someone who can combine process thinking, platform know-how, and customer empathy to drive platform adoption and satisfaction.
Shift - 7 pm to 4 am IST
What You Own
- Customer Onboarding
- Design and execute structured onboarding plans tailored to customer segments (SMB, mid-market, enterprise).
- Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement.
- Set and measure onboarding KPIs (time-to-value, activation success, etc.).
- Training & Knowledge Transfer
- Conduct live and recorded training sessions across personas—event marketers, producers, and technical stakeholders.
- Customize training based on use cases (webinars, hybrid events, virtual booths, etc.).
- Create reusable training materials, videos, and checklists.
- Use Case Consultation
- Understand customer business objectives and translate them into platform use strategies.
- Help customers design optimal workflows using Zuddl's modular capabilities.
- Review event setups and optimize configurations for success.
- Escalation Prevention & Risk Mitigation
- Identify early warning signs and proactively address potential churn risks.
- Collaborate with CSMs to resolve issues before they escalate.
- Act as a voice of the customer to Product and Engineering teams.
- Process & Knowledge Development
- Create onboarding playbooks and customer-facing guides.
- Document implementation best practices in Notion and LMS.
- Continuously evolve onboarding processes based on feedback and product updates.
- Cross-functional Collaboration
- Customer Success Managers (CSMs): Collaborate on success plans and handovers post-onboarding.
- Product Team: Share customer feedback and influence roadmap decisions.
- Support Team: Align on escalation paths and ticket deflection.
- Marketing Team: Co-create training materials, case studies, and user enablement assets.
Qualifications
- 3–6 years in SaaS onboarding, implementation, or customer education roles.
- Strong command of English—written, verbal, and presentation skills.
- Comfortable using tools like Loom, Notion, Slack, Zoom, CRM systems (HubSpot/Salesforce), and Intercom.
- Analytical and structured thinker with an eye for continuous improvement.
- Ability to multitask and manage multiple onboarding timelines without dropping the ball.
- Prior experience with event technology or martech is a strong plus.
Why You Want To Work Here
- Competitive compensation
- Employee-Friendly ESOPs
- Remote working with an option to rent coworking spaces
- Flexible Leave Program
- Home Workstation Setup
- A culture built on trust, transparency, and integrity
- Ground floor opportunity at a fast-growing Series A startup
Skills Required
- 3-6 years of experience in SaaS onboarding, implementation, or customer education roles
- Strong written, verbal, and presentation skills in English
- Comfort using Loom, Notion, Slack, Zoom, CRM systems such as HubSpot or Salesforce, and Intercom
- Analytical and structured thinking with a focus on continuous improvement
- Ability to multitask and manage multiple onboarding timelines effectively
- Prior experience with event technology or martech
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The Company
What We Do
Zuddl is a unified events and webinars platform, which helps B2B event marketers simplify their event tech stack. Instead of using 8-10 different tools and platforms for running one event end to end, use Zuddl to manage your in-person, virtual and hybrid event programs and webinars from one platform. Zuddl is trusted by companies like Stack Commerce, Rocket Lane, ServiceNow, Storyblok, Mindtickle, Cloudsmith, Expensify, Partnership Leaders, United Nations, NAMIC, HBA, NASSCOM, Google, Microsoft, Kellogg’s amongst others to help them unify their event stack
