The Role
Lead onboarding and enablement for new customers: design and execute tailored onboarding plans, deliver live and recorded training, consult on event use cases, mitigate escalation risks, create playbooks and knowledge assets, and collaborate cross-functionally to drive adoption and retention.
Summary Generated by Built In
Zuddl is the unified event platform that B2B marketing teams at companies like CrowdStrike, Figma, Stripe, TikTok, Checkpoint, and Iterable use to run their most important conferences, field events, and webinars, all from one system. We're backed by Y Combinator, Alpha Wave, and Qualcomm Ventures, and we're going after every legacy player in a market that's being rebuilt from scratch.
About The Role
As a Product Enablement Specialist, you’ll lead the charge in empowering customers to adopt and extract value from Zuddl early in their lifecycle. Your core mission is to ensure smooth onboarding, customized training, and consultative solutioning for customer success, growth, and retention.
This is not a support role. You are a strategic enabler and educator—someone who can combine process thinking, platform know-how, and customer empathy to drive platform adoption and satisfaction.
- Design and execute structured onboarding plans tailored to customer segments (SMB, mid-market, enterprise).
- Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement.
- Set and measure onboarding KPIs (time-to-value, activation success, etc.).
2.Training & Knowledge Transfer
- Conduct live and recorded training sessions across personas—event marketers, producers, and technical stakeholders.
- Customize training based on use cases (webinars, hybrid events, virtual booths, etc.).
- Create reusable training materials, videos, and checklists.
- Understand customer business objectives and translate them into platform use strategies.
- Help customers design optimal workflows using Zuddl's modular capabilities.
- Review event setups and optimize configurations for success.
- Identify early warning signs and proactively address potential churn risks.
- Collaborate with CSMs to resolve issues before they escalate.
- Act as a voice of the customer to Product and Engineering teams.
- Create onboarding playbooks and customer-facing guides.
- Document implementation best practices in Notion and LMS.
- Continuously evolve onboarding processes based on feedback and product updates.
- Customer Success Managers (CSMs): Collaborate on success plans and handovers post-onboarding.
- Product Team: Share customer feedback and influence roadmap decisions.
- Support Team: Align on escalation paths and ticket deflection.
- Marketing Team: Co-create training materials, case studies, and user enablement assets.
- 3–6 years in SaaS onboarding, implementation, or customer education roles.
- Strong command of English—written, verbal, and presentation skills.
- Comfortable using tools like Loom, Notion, Slack, Zoom, CRM systems (HubSpot/Salesforce), and Intercom.
- Analytical and structured thinker with an eye for continuous improvement.
- Ability to multitask and manage multiple onboarding timelines without dropping the ball.
- Prior experience with event technology or martech is a strong plus.
Why You Want To Work Here
- Remote Working, Flexible Working Locations & hours
- Health Insurance (Medical+Vision & Dental)
- A culture built on trust, transparency, and integrity
- 401(k) plan
- Employee-Friendly ESOPs
- Flexible Leave Program
- Competitive compensation
- Ground floor opportunity at a fast-growing series A startup
Skills Required
- 3-6 years in SaaS onboarding, implementation, or customer education roles
- Strong command of English (written, verbal, presentation)
- Experience using Loom, Notion, Slack, Zoom, HubSpot or Salesforce, and Intercom
- Analytical and structured thinking with continuous improvement mindset
- Ability to multitask and manage multiple onboarding timelines
- Prior experience with event technology or martech
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The Company
What We Do
Zuddl is a unified events and webinars platform, which helps B2B event marketers simplify their event tech stack. Instead of using 8-10 different tools and platforms for running one event end to end, use Zuddl to manage your in-person, virtual and hybrid event programs and webinars from one platform. Zuddl is trusted by companies like Stack Commerce, Rocket Lane, ServiceNow, Storyblok, Mindtickle, Cloudsmith, Expensify, Partnership Leaders, United Nations, NAMIC, HBA, NASSCOM, Google, Microsoft, Kellogg’s amongst others to help them unify their event stack
