Top Tech Jobs & Startup Jobs

The Training Assistant (Proctor) provides administrative support to training by monitoring attendance, maintaining reports, and coordinating with various teams for smooth operations.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Lead end-to-end sourcing strategy for high-volume hiring in a global contact center/BPO environment. Own channel mix, vendor partnerships, sourcing audits, and cost-per-hire performance. Build analytics-driven dashboards, monitor funnel health, optimize spend, and coach the sourcing team to meet daily and seasonal targets while presenting insights and recommendations to leadership.

Source and screen candidates, conduct pre-screening interviews and assessments, coordinate interviews and background checks, create job postings, maintain ATS reports and recruiting trackers, support job fairs and onboarding logistics, and perform other recruitment administrative tasks.

The IT Specialist provides technical support for work-at-home and on-site agents, manages Windows applications, and supports Microsoft networking environments.

Lead onsite coordination and logistics for client visits and executive engagements. Build standardized playbooks, run sheets, and tools to ensure site readiness, reduce escalations, and improve cross-functional alignment. Drive process improvements, track engagement readiness, and provide regional guidance to strengthen client services delivery.

Lead budgeting, forecasting, and long-term planning for operations. Analyze financial data, collaborate with operations to optimize costs, and prepare financial reports for leadership.