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Lead Scheduler responsible for building staffing strategies, monitoring call patterns, creating scheduling matrices, conducting shift bids, and preparing reports. Requires 3 years of workforce forecasting and scheduling experience in a call center environment.

The HR Manager will lead HR initiatives, focusing on data analysis, compensation review, employee relations, and policy development. This role requires strategic input for HR planning and engagement while ensuring compliance with regulations. They will also manage HR systems and lead projects to enhance organizational effectiveness.

The Senior Manager - Workforce Management oversees the workforce team, ensuring client goals are met through effective scheduling and staffing strategies. Responsibilities include monitoring service levels, providing real-time forecasting, managing reports, and analyzing call patterns. The manager plays a key role in optimizing productivity and maintaining staffing stability during emergencies.