Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Key Responsibilities:
• Outsourced development / Working with outside teams
• Reviewing outsourced work and stack
• Team management of ~12-15 size
• Comfortable with having direct discussions with the infra/tech team of
customers
• Time split – 80% engaging with internal stakeholders, 20% customer
engagements
Engineering Leadership: Lead and manage a multidisciplinary engineering team,
including full-stack developers, UI/UX developers, backend developers, database
administrators, QA teams, and team leads.
Technical Strategy: Define and execute the technical strategy to support the
development and delivery of high-quality products that are scalable, secure, and have
a bar for high performance.
Team Building: Recruit, hire, and retain top engineering talent, fostering a culture of
innovation, continuous learning, and excellence.
Collaboration: Work closely with the Head of Product Management to align
engineering efforts with product goals, with timely delivery of features and
enhancements.
Process Improvement: Implement and optimize engineering processes, tools, and
methodologies to increase efficiency and quality across the development lifecycle.
Technical Oversight: Provide hands-on technical guidance and mentorship to
engineering teams, implementing best practices in software development,
architecture, and quality assurance.
Budget Management: Manage the engineering budget, with cost-effective use of
resources while delivering on technical objectives.
Risk Management: Identify and mitigate technical risks, resulting in robust architecture
and systems that support the division’s long-term goals.
Innovation: Stay abreast of industry trends, emerging technologies, and best practices,
driving continuous improvement and innovation within the engineering team.
Stakeholder Communication: Collaborate with senior leadership, providing regular
updates on engineering progress, challenges, and opportunities. Occasional
Collaboration with external stakeholders
Qualifications:
Experience: 12+ years of experience in software engineering, with at least 5 years in
a leadership role overseeing engineering teams.
Technical Expertise: Deep expertise in full-stack development, infrastructure,
database designs and management, and QA methodologies, with a strong
understanding of modern technology stacks and frameworks.
Leadership Skills: Proven track record of leading and scaling engineering teams, with
a focus on delivering high-quality products in a fast-paced, agile environment.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to
navigate complex technical challenges and make sound decisions under pressure.
Collaboration: Excellent collaboration skills, with the ability to work effectively with
product management, design, and other cross-functional teams.
Communication Skills: Strong communication skills, with the ability to convey technical
concepts to non-technical stakeholders and present complex information clearly.
Education: Bachelor’s degree in computer science, Engineering, or a related field;
advanced degree preferred.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- 12+ years of experience in software engineering.
- 5 years in a leadership role overseeing engineering teams.
- Deep expertise in full-stack development, infrastructure, database designs.
- Strong analytical and problem-solving skills.
- Bachelor's degree in computer science or related field; advanced degree preferred.
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
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