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The role focuses on selling Zoom's products to sub resellers, contributing to the sales team and enhancing customer communication.

As an Applied AI Engineer, you will deploy AI agents, integrate systems, and enhance platform capabilities through technical expertise and collaboration with Sales and Engineering.

The Senior Data Scientist will engineer Zoom's Revenue Intelligence Engine, developing scalable systems for lead scoring and churn prediction while collaborating with various teams to provide data-driven insights.

Develop and enhance the Zoom Phone SDK through cross-platform architecture, feature implementation, testing, debugging, and performance optimization. Analyze SIP and VoIP issues, memory usage, crashes, customer reports, and production problems. Collaborate with server, client, product, support, and engineering teams to define requirements, perform integration and regression testing, maintain automated testing tools, conduct security scans, and support reliable software releases.

Drive enterprise sales for employee engagement solutions, manage a full sales cycle, engage with HR leaders, and achieve revenue targets.

Architects and develops large-scale real-time backend services using C++ and distributed systems principles. Builds agentic AI solutions, data models, and inter-service communication layers with Protobuf and gRPC. Manages CI/CD through Jenkins and GitLab, creates performance benchmarking and load-generation tools, and monitors and troubleshoots cloud services using logging and monitoring tools.

Lead and grow an Infrastructure Engineering team to drive SRE practices, IaC, CI/CD, identity and access management, and multi-cloud reliability. Oversee automation, security, and AI-driven employee experiences while collaborating with global support teams.

Own and execute partner marketing strategy for Japan to drive partner-sourced pipeline and partner engagement. Plan and run integrated campaigns end-to-end, measure performance and pipeline contribution, optimize programs, and build trusted relationships with channel partners, distributors, and system integrators while collaborating with Sales, Partner, Customer Success, and Solutions Engineering. Communicate fluently in Japanese and business-level English.

Own end-to-end customer billing inquiries, investigate discrepancies, process invoices and adjustments, reconcile payments, and support dispute resolution. Collaborate with Renewals, Collections, and Engineering to resolve systemic billing issues and improve billing systems while handling high volumes accurately.

Provide email-based onboarding and adoption support to Japanese customers, analyze usage, create training content and templates, run engagement initiatives, escalate risks to account teams, document interactions in CRM, and produce Japanese training Clips to drive renewals and prevent churn.