What you can expect
Join a team that sits at the intersection of finance, customer experience, and operations. You'll own billing inquiries end-to-end investigating discrepancies, resolving disputes, and ensuring customers are billed accurately and on time. Every day brings a mix of analytical problem-solving and direct customer interaction, giving you visibility across systems. Your work has a direct impact.
About the Team
The Billing Operations team is the engine behind Zoom's financial accuracy. We partner closely with Renewals, Collections, and Engineering to resolve complex billing issues and continuously improve the systems our customers rely on. We're a team that takes ownership when something breaks, we fix it; when a process can be better, we improve it. You'll work in a high-volume environment where precision matters, collaboration is constant, and your contributions are visible to the business.
Responsibilities
Investigating and resolving customer billing inquiries end-to-end via ServiceNow, phone, chat, and Zoom delivering timely, accurate outcomes
Analysing accounts and troubleshooting billing portal issues, providing clear solutions to complex customer challenges
Processing invoices, manual adjustments, and credit/debit modifications while maintaining accuracy and compliance standards
Reconciling payments and supporting the Collections team with dispute resolution, escalation management, and customer account oversight
Partnering with Engineering, Renewals, and the Billing Manager to improve processes, resolve systemic issues, and leverage AI tools for billing efficiency
What we’re looking for
Be fluent in English. Fluency in German is an advantage.
Bring at least 1 year of experience in billing, accounts receivable, or revenue operations billing ownership is required, not collections-only
Demonstrate experience resolving billing disputes and managing customer escalations in a professional, empathetic manner
Show experience in customer-facing support or customer experience roles, with strong verbal and written communication in English
Apply analytical and problem-solving skills to investigate discrepancies and resolve billing queries accurately
Demonstrate experience using AI tools or automation within billing, revenue, or collections workflows
Apply analytical and problem-solving skills to investigate discrepancies and resolve billing queries accurately
Bring experience working with ServiceNow or Zuora (or similar billing/ticketing platforms)
Show proficiency in Microsoft Excel and comfort working with billing or CRM platforms
Manage high volumes of detail with accuracy, prioritising effectively in a fast-paced environment
Salary Range or On Target Earnings:
Minimum:
€51,800.00Maximum:
€82,900.00Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
#LI-RemoteSkills Required
- At least 1 year of experience in accounts receivable, billing, or finance operations
- Strong verbal and written communication skills to explain billing issues to customers
- Analytical and problem-solving skills to investigate discrepancies and resolve billing queries
- Proficiency in Microsoft Excel
- Comfort working with billing or CRM platforms
- Experience using ServiceNow and communicating via phone, chat, and Zoom
- Ability to manage high volumes of detail with accuracy and prioritize effectively in a fast-paced environment
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
