Top Tech Jobs & Startup Jobs

Handle customer calls and correspondence, booking inquiries and amendments, destination changes, shipment exceptions, claims intake, VGM exceptions, special cargo approvals, transshipment follow-up, and related fee communications. The role requires developing export-booking expertise, following standardized procedures, completing training, and delivering high-quality customer-oriented service.

Manage regional process excellence and cross-functional improvement initiatives across the Middle East region. Lead DMAIC-based projects, process mining, root cause analysis, performance tracking, and ideation. Identify offshoring and bundling opportunities, coordinate with global process excellence teams, build project management capabilities, and present progress and recommendations to senior leadership. The role requires stakeholder management, data-driven decision-making, process improvement expertise, and occasional travel.

Coordinate inland transportation from shipment planning through completion, including forecasting arrivals, assigning movements, monitoring vendors, documenting delays, resolving disputes, updating reports, and creating work orders. Handle customer calls, booking queries, shipment amendments, and cross-functional communication with operations, sales, and customer service teams. Maintain vendor records, data quality, KPI compliance, and timely case resolution while supporting process improvements and customer satisfaction.

Analyzes commercial and sales performance data to support forecasting, budgeting, market segmentation, customer retention, profitability, and revenue growth. Builds dashboards and KPI reports, evaluates trends and opportunities, ensures data quality, and presents recommendations to leadership. Partners with Sales, Finance, Customer Service, and global teams on performance reviews, strategic initiatives, scenario modeling, and continuous process improvement.

Provides clerical, administrative, and operational support to the sales team. Responsibilities include managing customer data, handling audits and exceptions, refreshing and verifying rates, supporting 3PA pricing, and processing free-time requests. The role requires liner shipping industry experience, familiarity with company products and ship systems, attention to detail, analytical thinking, communication, problem-solving, and independent work skills.

Lead digital transformation in procurement by optimizing complex tenders, developing standardized sourcing templates, advising on negotiations and e-Auctions, analyzing procurement data, improving digital tool adoption, training users, and supporting global stakeholders with digital procurement systems.

Handles customer calls and correspondence, export booking inquiries and amendments, destination changes, shipment and transport exceptions, additional billing, VGM exceptions, special cargo approvals, and transshipment follow-up. The role requires adherence to standard procedures, completion of training, collaboration, English communication, Microsoft Office proficiency, and willingness to learn.

Manage niche shipping products (Special Cargo or Dangerous Goods) for Asia exports. Drive volume growth, pricing, forecasting, market studies, area performance, stakeholder alignment, sales support, and training. Optimize processes and equipment allocation while meeting KPI and revenue targets.

Lead and optimize ship and terminal operations, coordinate berth planning with terminals and regional teams, manage DG and damaged containers, arrange inspections and port formalities, provide analytical support and cost estimates for special cargo, and refine marine processes to improve vessel performance.

Supervise a small sales/commercial team: coach and develop staff, assign work, enforce policies, maintain individual accounts, use Salesforce and QlikView for sales performance, and provide training on systems and FMC regulations.