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Provides administrative support for customer service processes, including maintaining electronic and hard-copy documentation, transmitting information to customers, entering data accurately into relevant systems, and complying with data privacy legislation.

Recruit candidates for British Army careers by conducting interviews, providing consultative support, leading attraction events, promoting Army opportunities through education providers and social media, and managing stakeholder relationships. The role focuses on delivering an excellent candidate experience and meeting recruitment targets. Full-time, permanent position based in Chelmsford, working Monday to Friday.

Coach and mentor Defence trainers, deliver teacher training (including QCF Level 3 Award), conduct teaching observations for Ofsted, deliver CPD and coaching/mentoring, support educational projects and develop future training capability.

The Apprenticeship Facilitator will guide and support apprentices in their training journey, ensuring high standards and stakeholder coordination, while maintaining accurate programme data.

Provides front-desk reception and customer service at a health assessment venue. Greets and supports claimants, manages appointments and CRM records, controls venue access, maintains documentation and office supplies, supports health and safety procedures, provides directions, and helps ensure a professional, welcoming environment.

Create and update course templates in TAFMIS, schedule and timetable training courses, and allocate venues and resources. The role coordinates with training support departments, Training Groups, and project teams to ensure courses meet company standards and contractual requirements. It is a full-time fixed-term position based at HMS Collingwood in Portsmouth, requiring strong Microsoft Office skills, attention to detail, adaptability, teamwork, and eligibility for UK SC security clearance.

Leads the design, mobilisation, and ongoing operation of a complex omnichannel contact centre. Responsibilities include developing operating models and service blueprints, coordinating technical and operational stakeholders, preparing service readiness and cutover activities, and establishing live-service controls. The role manages demand and capacity, queue performance, quality monitoring, CSAT, SLA/KPI reporting, workforce planning, hypercare, issue resolution, and continuous improvement across voice, email, chat, service requests, virtual agents, and assisted channels.

Develop advanced data science solutions for British Army training, safety, and operational challenges. Responsibilities include preparing and analysing data, applying statistical and machine learning methods, building predictive models and data products, creating reports and dashboards, and communicating insights to technical and non-technical stakeholders. The role also involves collaborating with military and technical teams, mentoring colleagues, and maintaining data governance, ethics, and security standards.

Coordinate and support Royal Navy engineering apprentices from induction to completion. Manage apprentice caseloads, monitor progress, provide guidance, complete administration and funding records, visit training and operational sites, identify additional support needs, and liaise with training teams and stakeholders to ensure high-quality apprenticeship delivery.

Manage and coordinate contract change requests across the Selborne programme, maintaining documentation, tracking logs, reports, forecasts, and management information. Support the Contract Change Manager, coordinate technical subject matter experts, manage risks and dependencies, and build relationships with Royal Navy, partner, supplier, and customer stakeholders to ensure changes deliver agreed outcomes and benefits.