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Client Success Associate responsible for attending and resolving client issues through calls, tickets, and email. Must possess problem-solving skills, excellent communication, and be proactive in providing efficient customer support. Required to work in a 24*7 shift environment and collaborate with other teams to ensure a seamless customer experience. Bachelor's degree in computer science, engineering, or related field is required.

3-8 years of experience in SQL programming, Crystal Reports, Jasper Reports, and ERP development. Preferred experience in RAMCO ERP. Ability to work independently and lead a small team. Strong communication skills and proficiency in ASP.NET and Python.

Responsible for performance monitoring, capacity planning, incident detection and response, IT security analytics, change management, and continuous improvement in IT environments. Requires strong analytical skills, experience with monitoring tools, and knowledge of IT security principles.