The Role
Provides L1/L2 enterprise IT support across endpoints, Microsoft 365, access administration, networking, service desk operations, security support, and asset management. Troubleshoots incidents, manages tickets against SLAs, administers accounts and permissions, supports onboarding and offboarding, maintains IT asset records and documentation, and escalates complex issues. The role also supports endpoint deployment, patching, backups, recovery, phishing or malware escalation, reporting, and vendor coordination.
Summary Generated by Built In
Role Overview
We are seeking a customer-focused IT Support Engineer to provide L1/L2 support and contribute to reliable day-to-day IT operations. The role covers end-user support,
Microsoft 365 administration, Windows endpoint support, basic network
troubleshooting, IT asset management, user access administration and service desk
operations.
The successful candidate will have practical experience in an enterprise environment,
strong troubleshooting skills and the ability to manage incidents and service requests
within agreed service-level targets.
Key Responsibilities
End-User Support and Service Desk:
• Provide L1/L2 support for desktops, laptops, printers, peripherals, operating
systems and business applications.
• Log, categorise, prioritise, assign, update and close incidents and service
requests using ManageEngine ServiceDesk Plus or a comparable ITSM platform.
• Troubleshoot login, performance, application, email, printer, VPN and
connectivity issues using approved on-site and remote-support tools.
• Maintain clear ticket notes, resolution details and closure comments; monitor
pending and overdue requests against defined SLAs.
• Identify recurring issues, perform initial root-cause analysis and escalate
appropriately to internal teams or vendors.
Microsoft 365 and Access Administration:
• Administer Microsoft 365 user accounts, licences, groups and access through
the Microsoft 365 admin centre and Microsoft Entra ID.
• Support Exchange Online, shared mailboxes, distribution groups, forwarding and
basic mail-flow troubleshooting.
• Resolve issues involving Microsoft Teams, SharePoint Online, OneDrive and
Microsoft 365 desktop applications.
• Manage password resets, account lockouts, MFA registration and authentication
issues.
• Complete approved onboarding, role-change and offboarding activities,
including access provisioning, removal and asset recovery.
Endpoint, Network and Security Support:
• Install, configure, patch and troubleshoot Windows 10/11 devices, enterprise
applications, drivers and endpoint-security software.
• Diagnose hardware, startup, storage, memory and application issues; perform
operating-system installation, imaging, backup and restoration when required.
• Troubleshoot LAN, Wi-Fi, internet and VPN issues using standard tools such as
ping, ipconfig, nslookup, tracert, arp and netstat.
• Assist specialist teams with IP addressing, DNS, DHCP, switch-port and VLANrelated issues.
• Apply organisational security standards, support antivirus and MFA
requirements, and promptly escalate phishing, malware or suspicious activity.
Asset Management and Documentation:
• Maintain accurate records of laptops, desktops, monitors, accessories,
software, warranties, locations, ownership and assignments.
• Coordinate asset allocation, returns, repairs, replacements and warranty
support with users and vendors.
• Create and maintain SOPs, knowledge-base articles, troubleshooting guides and
operational checklists.
• Support regular reporting on ticket backlog, SLA performance, ageing requests,
asset status and IT operations.
Required Skills and Experience:
• 3–5 years of hands-on experience in IT support, helpdesk, desktop support or
systems administration within a corporate environment.
• Strong working knowledge of Windows 10/11, Microsoft 365 administration,
Exchange Online, Teams, SharePoint Online, OneDrive and Microsoft Entra ID.
• Practical understanding of Active Directory, TCP/IP, IPv4, DNS, DHCP, LAN/WAN,
Wi-Fi, VLAN fundamentals and VPN troubleshooting.
• Experience with ManageEngine ServiceDesk Plus or a similar ITSM platform,
including SLA-based incident and request management.
• Competence in endpoint support, operating-system deployment, hardware
troubleshooting, patch management, backup and recovery, and IT asset
management.
• Strong analytical, problem-solving, written communication and customerservice skills.
• Ability to prioritise competing requests, work independently and collaborate
effectively with internal teams and external vendors.
• Willingness to work shifts or provide support outside normal business hours
when operationally required.
Qualifications:
• Bachelor’s degree or diploma in Computer Science, Information Technology,
Electronics or a related discipline.
• Relevant professional certifications are advantageous, including Microsoft 365
Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals,
Microsoft Azure Fundamentals, Cisco CCNA, ITIL Foundation, CompTIA A+ or
CompTIA Network+.
Candidate Profile:
The ideal candidate is service-oriented, organised and comfortable taking ownership of
L1/L2 incidents from initial diagnosis through resolution. They communicate clearly
with users, maintain accurate records and coordinate effectively with technical teams
and vendors to deliver a reliable, secure and positive end-user experience.
Skills Required
- 3-5 years of hands-on experience in IT support, helpdesk, desktop support, or systems administration within a corporate environment
- Strong working knowledge of Windows 10/11, Microsoft 365 administration, Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID
- Practical understanding of Active Directory, TCP/IP, IPv4, DNS, DHCP, LAN/WAN, Wi-Fi, VLAN fundamentals, and VPN troubleshooting
- Experience with ManageEngine ServiceDesk Plus or a similar ITSM platform, including SLA-based incident and request management
- Competence in endpoint support, operating-system deployment, hardware troubleshooting, patch management, backup and recovery, and IT asset management
- Strong analytical, problem-solving, written communication, and customer-service skills
- Ability to prioritize competing requests, work independently, and collaborate with internal teams and external vendors
- Willingness to work shifts or provide support outside normal business hours when operationally required
- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related discipline
- Microsoft 365 Certified Endpoint Administrator Associate, Microsoft 365 Fundamentals, Microsoft Azure Fundamentals, Cisco CCNA, ITIL Foundation, CompTIA A+, or CompTIA Network+ certification
Qube Cinema Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Qube Cinema and has not been reviewed or approved by Qube Cinema.
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Healthcare Strength — Signals indicate employer-provided medical coverage for employees and dependents along with life insurance. Public materials do not detail plan generosity, but core coverage appears to be in place.
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Parental & Family Support — Family-oriented provisions include maternity leave eligibility and medical coverage for dependents. Feedback suggests specifics may vary by location and should be confirmed at the offer stage.
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Wellbeing & Lifestyle Benefits — Flexible work styles (flexi hours, hybrid/remote options) and culture-building activities are emphasized. These elements can support work–life balance even where cash pay is modest.
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The Company
What We Do
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world
