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Operate and improve global data and security networks, troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring, alerting, and capacity. The role requires strong networking fundamentals, calm incident response, clear communication, and ownership during critical and off-hours events.

Lead global data center infrastructure operations across servers, storage, networking, and platform software. Perform rack and stack work, hardware installation, Linux and Windows administration, troubleshooting, RAID rebuilds, storage management, and IPMI/BMC configuration. Coordinate remote data center technicians, conduct root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. Support continuous improvement across multiple data center environments.

Operate and improve global network infrastructure, including routers, switches, firewalls, monitoring systems, and security networks. Troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring and alerting. The role requires calm incident response, strong communication, operational ownership, and a Cisco CCNA certification.

The Channel Manager will recruit, onboard, enable, and grow channel partners across India to drive partner-sourced revenue. Responsibilities include developing partner go-to-market strategies, improving channel sales processes, creating enablement and marketing campaigns, building partner relationships, generating pipeline, coordinating with direct sales teams, and representing Megaport at partner events. The role requires substantial regional travel and strong experience in telecommunications, networking, cloud, or IT services channel sales.

First-line Technical Support Engineer providing phone, email, and live-chat support for networking, portal, and account issues. Troubleshoot and resolve customer problems, meet SLAs/KPIs, document cases, escalate unresolved technical issues, collaborate with vendors and internal teams, and support inbound sales and enquiries. Work shifts within set hours, including weekends and public holidays.

Leads the third-shift network operations team while serving as the primary overnight technical escalation point. Responsibilities include provisioning and delivering bare-metal servers, configuring hardware, firmware, RAID, operating systems, networking, and IPMI/BMC access. The role coordinates data center and remote-hands activities, tracks delivery deadlines, handles escalations and incident response, maintains accurate documentation, follows runbooks, and improves operational processes. It also mentors Senior Network Analysts and supports continuous improvement across a 24x7 network operations environment.

Provides first-line technical support for customer networking issues through tickets, phone, and live chat. Diagnoses and prioritizes incidents, monitors network services and ports, responds to alerts, performs post-reboot checks, documents incidents, updates status pages, and escalates complex issues. Maintains knowledge-base content and supports SLA, KPI, and first-contact-resolution targets while working rotating 24/7 shifts and coordinating with global teams, vendors, and customers.

Manage multi-channel campaigns, lifecycle marketing, demand generation, SEO/AEO initiatives, and campaign performance analysis for cloud infrastructure offerings. Build email and web campaigns, identify optimization opportunities, collaborate with global teams, and support marketing leadership with operational planning. The role requires hands-on marketing automation experience, strong organization, data-driven decision-making, and familiarity with B2B technology audiences.

Deploys, operates, and improves Megaport’s global network infrastructure. Responsibilities include network site design, data center and PoP deployments, Cisco and Juniper configuration, cloud connectivity, circuit validation, capacity management, incident escalation, troubleshooting, resilience improvements, vendor analysis, procurement, and infrastructure project delivery. The role also provides technical mentorship, documentation, reporting, and cross-functional coordination to improve network performance, reliability, and customer outcomes.

Build and maintain Go-based backend services, APIs, microservices, and CLI tools for internal developer experience. Automate operational workflows, access management, governance, and infrastructure provisioning. Design scalable systems integrating SaaS platforms, systems of record, and internal infrastructure. Deploy and operate services on Kubernetes/EKS, while profiling and optimizing performance. Collaborate with cross-functional teams to deliver reliable platform capabilities and self-service tooling.