The Operations team at Latitude.sh is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients.
We are seeking a Senior Operations Analyst to join our team. This role requires hands-on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments.
Key Responsibilities
Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software;
Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance;
Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures;
Install, configure, and troubleshoot Linux and Windows operating systems;
Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;
Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC;
Support and improve internal operational documentation, workflows, and escalation procedures;
Mentor junior team members and contribute to continuous improvement initiatives.
Skills & Qualifications
Advanced English communication skills (B2 or higher);
Proven experience with server hardware, including diagnostics, replacements, and upgrades;
Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;
Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;
Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning;
Working knowledge of Windows Server environments;
Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems;
Bachelor's degree in Computer Science, Information Systems, or similar working experience;
Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus.
Nice to HaveExperience with automation and scripting tools (Python, Bash, Ansible) applied to infrastructure operations;
Familiarity with DCIM or asset management platforms;
Experience coordinating with multiple data centers or PoPs simultaneously;
Background in ISP or cloud infrastructure environments.
What We Offer
Best team ever. Legit. (Sorry other teams)
Flexible work (remote-friendly & balanced schedules)
Birthday leave—celebrate yourself 🎉
Generous parental leave program.
Health & wellness program
Global team of experts who love what they do
Recognition programs that actually mean something
Access to an innovative and collaborative culture where your impact is visible.
Skills Required
- Advanced English communication skills at B2 level or higher
- Experience with server hardware diagnostics, replacements, and upgrades
- Understanding of data center standards, rack layouts, cabling, power distribution units, and remote hands coordination
- Experience with monitoring platforms, ticketing systems, and incident handling workflows
- Linux system administration, including command-line operations, scripting, and performance tuning
- Working knowledge of Windows Server environments
- Knowledge of RAID technologies, disk provisioning, and storage troubleshooting
- Bachelor's degree in Computer Science, Information Systems, or equivalent work experience
- Senior-level experience in data center operations or infrastructure support
- Experience with Python, Bash, or Ansible for infrastructure automation
- Familiarity with DCIM or asset management platforms
- Experience coordinating multiple data centers or points of presence simultaneously
- Background in ISP or cloud infrastructure environments
What We Do
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options
