Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.
Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.
Key Responsibilities
Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;
Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;
Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;
Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
Plan and support network expansions, topology changes, and capacity improvements; ● Maintain accurate and up-to-date network documentation, procedures, and incident records;
Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;
Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.
Skills & Qualifications
- Advanced English communication skills (B2 level or higher), both written and spoken;
- Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);
- Solid understanding of networking fundamentals and protocols, including:
- Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree
- IP networking: ARP, Subnetting, ACLs, DHCP
- Routing: BGP, OSPF
- Transport & management: TCP, UDP, SNMP, NTP, SSH
- Troubleshooting tools: Ping, Traceroute
- Proven ability to troubleshoot production environments with a hands-on and analytical approach
- Strong prioritization skills and ability to operate calmly under pressure
- Clear communication skills, with the ability to explain technical topics to different audiences
- Proactive mindset and willingness to continuously learn and improve;
- Cisco CCNA certification (required); higher-level certifications are a plus Nice to Have
- Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;
- Previous experience in ISP, data center, or large-scale infrastructure environments;
- Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);
- Experience interacting directly with carriers and transit providers.
What We Offer
Best team ever. Legit. (Sorry other teams)
Flexible work (remote-friendly & balanced schedules)
Birthday leave—celebrate yourself 🎉
Generous parental leave program.
Health & wellness program
Global team of experts who love what they do
Recognition programs that actually mean something
Access to an innovative and collaborative culture where your impact is visible.
Skills Required
- Advanced English communication skills at B2 level or higher, written and spoken
- Bachelor's degree in Technology, Engineering, or a related field, or equivalent professional experience
- Understanding of Layer 2 and Layer 3 networking concepts, including MAC, VLAN, trunking, and Spanning Tree
- Understanding of IP networking, including ARP, subnetting, ACLs, and DHCP
- Understanding of BGP and OSPF routing
- Understanding of TCP, UDP, SNMP, NTP, and SSH
- Experience using Ping and Traceroute for troubleshooting
- Ability to troubleshoot production environments using a hands-on and analytical approach
- Strong prioritization skills and ability to operate calmly under pressure
- Clear communication skills and ability to explain technical topics to different audiences
- Proactive mindset and willingness to continuously learn and improve
- Cisco CCNA certification
- Higher-level networking certifications
- Experience with Juniper, Fortinet, Huawei, or multi-vendor environments
- Experience in ISP, data center, or large-scale infrastructure environments
- Familiarity with Zabbix, Prometheus, Grafana, LibreNMS, or similar network monitoring tools
- Experience interacting directly with carriers and transit providers
What We Do
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options
