Join Megaport, a global leader in Network as a Service (NaaS), as we continue to expand. We’re looking for a Technical Support Engineer with a background in networking who is passionate about helping customers and solving technical problems.
You’ll be the first point of contact for our customers, helping resolve technical and account-related issues via phone and web-based support. This is a dynamic, high-growth opportunity to work on real-world networking challenges while collaborating with teams around the world.
You’ll work independently, think creatively to resolve issues, and provide exceptional customer service. This role is ideal for someone looking to grow their career in a global tech company with a strong engineering culture and supportive team environment.
What You’ll Be Doing
Provide Technical Support and General Enquiry Customer Service via phone, email, and live chat.
Meet or exceed support targets (KPIs and SLAs).
Adhere to operating procedures and policies
Accurately document all support activities using internal systems.
Troubleshoot network, portal, and account-related issues using provided tools.
Focus on resolving issues at first contact and keep customers informed.
Spot opportunities to help customers improve their services.
Collaborate with vendors, suppliers, and internal teams to resolve cases.
Clearly communicate and escalate unresolved technical issues.
Support inbound sales and general inquiries.
Think creatively to deliver the best outcome for each customer.
What We Are Looking For
Proven experience in logical networking troubleshooting and solving networking-related issues (three years minimum).
Studied or completed a degree in IT, Networking, or a related field.
Fluent in English, both written and verbal.
Strong customer service skills.
Able to work independently and collaborate with global teams.
Detail-oriented, organised, and focused on delivering high-quality results.
Eager to learn and grow in a fast-paced tech environment.
Networking certifications (CCNA, CCNP, CWNA, etc.) are a plus.
Working Hours
Working time between 7:00 and 19:00 at the office according to the predefined shift plan.
You will be scheduled to work on weekend and public holiday shifts in a rotating cycle.
What We Offer
Annual 5% performance-based incentive bonus in addition to base salary.
Flexible working environment – 3 days per week in our local office.
Statutory offering and competitive package included.
Birthday Leave – take a paid day off to celebrate
Generous training allowance + 5 days paid study leave annually
A motivated team combining industry experts and emerging talent
Recognition programs – including Legend and Kudos Awards
Health & wellness programs and mental well-being support
Clear opportunities for career progression
#LI-DNI
Skills Required
- Minimum three years' experience troubleshooting networking and resolving network-related issues.
- Degree or study in IT, Networking, or a related field.
- Fluent English, both written and verbal.
- Strong customer service skills and focus on first-contact resolution.
- Ability to work independently and collaborate with global teams.
- Detail-oriented, organised, and focused on delivering high-quality results.
- Willingness to work scheduled shifts between 07:00 and 19:00, including rotating weekend and public holiday shifts, and attend office three days per week.
- Experience troubleshooting portals, account-related issues, and documenting support activities using internal tools.
- Meet or exceed support targets (KPIs and SLAs).
- Networking certifications (CCNA, CCNP, CWNA)
What We Do
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options
