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Manage a portfolio of APAC clients, coordinate with in-country payroll partners, and independently process end-to-end payrolls for Singapore, India and Hong Kong. Maintain payroll calendars, data exchanges, systems accuracy, host client calls, troubleshoot issues, and prepare monthly governance reports by client and country.

Lead and manage German payroll delivery and implementations, oversee end-to-end payroll cycles, coach and develop local teams, ensure compliance with German payroll legislation, drive process improvements and customer service, and partner with HR, Finance, Product and Customer Success to scale operations.

Prepare and file international personal income tax returns, determine tax residency and liabilities across jurisdictions, calculate social security positions, analyze tax calculations, monitor deadlines, communicate with clients and tax authorities, review assessments, handle objections, and support end-to-end service delivery for a diverse client portfolio.

Act as the voice of the customer to define product vision, refine the roadmap, create and prioritise backlog items, write user stories, and work with cross-functional development teams to ensure timely delivery within Agile/Scrum. Engage clients and stakeholders, track success metrics, accept completed work, manage third-party partner relationships, and communicate status and escalations regularly.

Manage end-to-end German payrolls for a client portfolio, deliver exceptional client service, produce governance reports, maintain payroll manuals and calendars, resolve payroll queries, and support team delivery and process improvements.

Support preparation and filing of international personal income tax returns: determine tax residency and cross-border tax liabilities, prepare calculations, assess social security positions, review assessments and objections, monitor deadlines, and communicate with clients and tax authorities throughout service delivery.

Prepare and file international personal income tax returns for a diverse client portfolio, determine tax residency and liabilities across jurisdictions, calculate social security positions, communicate with clients and tax authorities, monitor deadlines, review assessments and handle objections throughout service delivery.

Manage a portfolio of Malaysian payroll clients, process end-to-end payrolls, import payroll data into payroll software, maintain records, handle client queries, ensure compliance with Malaysian payroll legislation and data protection, and identify process improvements.