The Role
Manage end-to-end German payrolls for a client portfolio, deliver exceptional client service, produce governance reports, maintain payroll manuals and calendars, resolve payroll queries, and support team delivery and process improvements.
Summary Generated by Built In
his role forms part of our committed and driven German operational team, who thrive on the excitement of managing a diverse workload, interacting with colleagues and clients and delivering a best in class service. You’ll be responsible for your own client portfolio, which given that we provide our services to a host of some of the world’s most recognisable brands globally, will be varied and full of its own challenges and opportunities to learn.
You’ll manage the end to end payroll processing cycle across the portfolio, building great relationships with your clients, understanding their individual needs and working collaboratively to make sure that their people get paid on time, every time.
We have an office base in Frankfurt, and offer hybrid working for those who are in this region. We are also open to discussions with candidates in other areas of Germany who may be able to deliver this role remotely.
You’ll manage the end to end payroll processing cycle across the portfolio, building great relationships with your clients, understanding their individual needs and working collaboratively to make sure that their people get paid on time, every time.
We have an office base in Frankfurt, and offer hybrid working for those who are in this region. We are also open to discussions with candidates in other areas of Germany who may be able to deliver this role remotely.
On a typical day, you’ll be…
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Processing end-to-end German payrolls of various headcount and pay complexity
- Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
- Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
- Making sure that customers are fully updated and never in any doubt as to how their service is being managed
- Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
- Being honest and authentic in communicating both positive and difficult conversations
- Being a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
What attributes make someone brilliant in this role…
- Experience in German Payroll processing, ideally with a relevant qualifications
- A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good with databases, systems and software packages, especially Microsoft Excel
- Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
About
Our Story From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide. We’ve Got YouHiring people is more than an investment of time and money – it’s an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.
Skills Required
- Experience in German payroll processing
- Relevant payroll or finance qualification
- Strong numerical aptitude from finance or payroll environment
- High attention to detail and error spotting
- Excellent customer service orientation
- Proficiency with databases, systems and software packages, especially Microsoft Excel
- Action-oriented, able to perform under pressure and propose improvements
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The Company
What We Do
Created to let your business work seamlessly in multiple countries by giving you complete clarity and confidence, activpayroll is global payroll, international payments, global mobility and HR in one. Pay your people compliantly, on time, every time, worldwide. Take control with accessible tech. Team up with global tax specialists to stay one step ahead of legislation and compliance. Strengthen your workforce with our strategic HR specialists, and work with a partner that gets your vision of global clarity. Wherever in the world your business takes you, we’ve got you.
