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Own and manage Service Desk processes and shifts, lead and support Service Desk agents, serve as escalation point for difficult calls, produce reports and statistics, represent Service Desk in IT operations meetings, and brief staff on changes or deployments impacting call volume.

Provide timely, customer-focused service desk support to internal employees. Troubleshoot and resolve Windows OS issues, reproduce problems, meet SLAs, follow ITIL processes, and communicate outcomes. Role requires bilingual Spanish/English and morning-shift availability with occasional weekend coverage.

Lead and manage Service Desk operations: supervise agents and shifts, act as escalation point, produce reports, represent Service Desk in IT meetings, brief staff on changes, and assist with high-call volumes.

Design, build, and operate a secure, scalable GenAI platform on AWS (AWS Bedrock) for production LLM applications. Own platform lifecycle: architecture, deployment, monitoring, incident management, reliability, governance, access controls, compliance, and cost optimization. Apply Responsible AI, hallucination detection, RAG, agents, and security controls in regulated financial environments.

Provide L1-L3 PeopleSoft application support, incident/ticket resolution, patching and migrations, administer app/web/process scheduler domains, configure Elasticsearch, SSO and Integration Broker, perform performance tuning and debugging, support Oracle DB backups, manage clustering/load balancing/failover, run health checks, generate security reports, and maintain environment documentation.

Lead design, development, and maintenance of Snowflake-based data warehouses and pipelines. Mentor engineers, optimize performance and cost, ensure data quality, security, and governance, collaborate with stakeholders, and document solutions. Stay current on Snowflake best practices and tools to keep the data platform modern.

Design, build, and maintain scalable data solutions and pipelines in Azure or Microsoft Fabric for financial market data. Implement Medallion architecture with delta tables, SCD Type 2, data quality frameworks, vendor ingestion (Bloomberg, MSCI, LSEG, ICE), entitlement management, and BCDR strategies. Collaborate with stakeholders and produce reporting/Power BI deliverables.

Manage and implement SEO strategies to boost online presence, collaborate with teams, analyze trends, and drive innovation in digital marketing.

The Jira Administrator configures, maintains, and optimizes Jira for organizational needs, providing user support, training, and integration with other tools.

Develop and implement applications on Microsoft Azure using various technologies while ensuring coding standards and best practices are followed. Participate in Scrum and communicate effectively across teams. Experience required in RESTful services, Microservices, and Azure tools.