Digital CRM Consultant

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in India
Remote
Senior level
Information Technology • Consulting
The Role
Provide L2/L3 production support for Microsoft Dynamics (D365 CE/F&O/Business Central): triage and resolve incidents, debug plugins/workflows/integrations, perform RCA and fixes, manage environment refreshes and deployments with Azure DevOps, monitor performance and SQL, and collaborate with developers, BAs, and Microsoft support.
Summary Generated by Built In
Key Responsibilities: Incident Management: Triage, investigate, and resolve Level 2 and Level 3 production incidents within defined SLAs. Advanced Troubleshooting: Deep-dive into D365 Customer Engagement (CE) or Finance & Operations (F&O) to debug plugins, workflows, and integrations with Dataverse and Azure. RCA and Bug Fixing: Perform Root Cause Analysis (RCA) for recurring issues and develop permanent technical solutions or workarounds. Environment Maintenance: Oversee environment refreshes, AOS clustering, code deployments, and release activities using Azure DevOps. System Monitoring: Monitor application performance, troubleshoot bottlenecks, and analyze SQL logs for database optimization. Cross-functional Collaboration: Work alongside developers, business analysts, and Microsoft Premier Support to handle escalations. Required Qualifications & SkillsExperience: 4–6+ years of production and application support experience specific to the Microsoft Dynamics ecosystem (D365 F&O, CE, or Business Central). Technical Stack: Proficiency in X++, C#, .NET, SQL Server, and building integrations using REST/SOAP APIs. Cloud & Platform: Familiarity with the broader Microsoft ecosystem, including Power Apps, Power Automate, and Azure Cloud services. Frameworks: Strong understanding of ITIL methodologies for incident, problem, service requests and change management. Soft Skills: Exceptional analytical thinking, communication skills for stakeholder management, and ability to document operational runbooks

Skills Required

  • 4-6+ years production and application support experience in Microsoft Dynamics (D365 F&O, CE, or Business Central)
  • Proficiency in X++
  • Proficiency in C# and .NET
  • Strong SQL Server skills and experience analyzing SQL logs for optimization
  • Experience building and troubleshooting integrations using REST and SOAP APIs
  • Familiarity with Dataverse and Dynamics plugins and workflows
  • Experience with Azure Cloud services and Azure DevOps for deployments and release management
  • Knowledge of AOS clustering, environment refreshes, and code deployment processes
  • Strong understanding of ITIL methodologies (incident, problem, change, service request management)
  • Proven ability to perform RCA and implement permanent fixes or workarounds
  • Excellent analytical, stakeholder communication, and operational runbook documentation skills
  • Ability to collaborate with developers, business analysts, and Microsoft Premier Support for escalations
  • Familiarity with Power Apps and Power Automate

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

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The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

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