Workplace Engineering Track Engineer

Posted 2 Days Ago
Be an Early Applicant
Hiring Remotely in Philippines
Remote
Entry level
Information Technology • Consulting
The Role
Supports and improves a workplace virtualization production environment, ensuring availability, load balancing, performance, testing, change management, disaster recovery readiness, and operational documentation. The role handles incident escalation, root-cause analysis, vendor coordination, automation, reporting, technical writing, and training for L2 support teams while supporting system enhancements and project-to-BAU handovers.
Summary Generated by Built In
RoleWorkplace Engineering Track Engineer. Responsibilities Ensure proper handover from project to BAU Suggests improvements in the design/process to ease workflows Oversee Day to Day Support of Workplace Virtualization Production Environment  Maintains High availability & Load balancing of all core, leveraged, dependant components Conducts validation testing in UAT and change management to production Performs any short term projects that relate to existing system expansion or enhancement Performance check & tuning the system components for optimized performance Establishes & documents procedures for environment health check, DR/BCP, session simulation drills  Escalates high severity issues & works along with consultants from service impact to improvement plans Submits Root cause analysis reports while working with vendor partner for bugfixes Keeps all confidential system credentials & data intact Technical Writing - troubleshooting guides & documentation on known errors for L2 support groups Develops automation capabilities wherever possible to reduce issues & complexity Creates daily/weekly/monthly reports on system statistics, capacity, usage, analytics & other metrics Ability to communicate complex technical contents plainly and simply Trainings on Workplace support workflows to L2 teams  The Role offers An opportunity to re-imagine & redefine technical support in a structured BAU framework of a large stack of technology products bundled under Workplace Virtualization (VDI) services Apply thought leadership and technology capabilities to add value to the business and operations High visibility, opportunity to interact with multiple groups within the organization, technology vendors and implementation partners Develop technical

Skills Required

  • Experience supporting workplace virtualization or VDI production environments
  • Ability to perform UAT validation testing and production change management
  • Ability to create technical documentation, troubleshooting guides, and root-cause analysis reports
  • Ability to communicate complex technical content clearly and simply
  • Ability to train L2 support teams on workplace support workflows

Hexaware Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.

  • Healthcare Strength Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
  • Parental & Family Support Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
  • Wellbeing & Lifestyle Benefits Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.

Hexaware Technologies Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Navi Mumbai, Maharashtra
27,000 Employees
Year Founded: 1990

What We Do

At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

Similar Jobs

Remote or Hybrid
2 Locations
289097 Employees

Luxury Presence Logo Luxury Presence

Junior Web Builder (Fully Remote, PH-Based Only, Fresh Grads Welcome to Apply)

Marketing Tech • Real Estate • Software • PropTech • SEO
Easy Apply
Remote or Hybrid
Philippines
500 Employees
Remote or Hybrid
2 Locations
289097 Employees
Remote or Hybrid
2 Locations
289097 Employees

Similar Companies Hiring

Standard Template Labs Thumbnail
Artificial Intelligence • Information Technology • Software
New York, NY
25 Employees
NODA AI Thumbnail
Artificial Intelligence • Information Technology • Software • Cybersecurity
Sydney, AU
54 Employees
Golden Pet Brands Thumbnail
Digital Media • eCommerce • Information Technology • Marketing Tech • Pet • Retail • Social Media
El Segundo, California
178 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account