Job Responsibilities :
(Must have)
• Identify, Lead & execute projects that harness one or many
solution levers like Process re-engineering, Technology
enabled intervention, Automation etc. focusing on Improving
efficiency, realizing Productivity benefits, per SOW /
Contractual commitments
• Process review, analysis, transformation within the financial
services construct
• Drive continuous improvement initiatives across BPS + IT
operations delivery teams
• Implement Best practices for IT operations to enhance
efficiency and effectiveness, across the SDLC lifecycle
• Develop and manage relevant metrics and KPIs to measure
Delivery excellence with an analytical mindset for measuring
the complex, unknowns etc. of processes
• Collaborate with Global cross-functional, virtual teams to
identify and successfully deliver Continuous improvement,
Automation initiatives
• Effectively project manage a portfolio of Improvement /
Transformation & Change initiatives across various work
streams
• Report on progress and keep Org. Leadership, client
stakeholders etc. closely appraised of progress and delivery
• Support, Drive and improve a Delivery team-wide process
innovation program that can drive the identification and
delivery of operational improvements, especially automation
Criteria : (Must have)
• Must have minimum 12-15 years of experience.
• Graduate or Post Graduate
• Proven experience in Continuous improvement role, preferably within IT operations of a Banking, Fin. Services institution
• Robust understanding of Process excellence frameworks and methodologies like Lean, Six sigma, Lean IT, Business process re-engineering etc.
• Possess strong understanding of various SDLC methodologies including but not limited to – Agile, Scrum, Waterfall, DevOps etc. & Best practices employed within the overall SDLC lifecycle
• Learning agility is a must, with commitment to understand the Business domain, Tech landscape and ability to devise, implement effective solutions, best practices etc. for achieving expected outcomes.
Skills Required
- Minimum 12–15 years of professional experience
- Graduate or postgraduate degree
- Proven experience in continuous improvement, preferably within IT operations at a banking or financial services institution
- Strong understanding of process excellence frameworks, including Lean, Six Sigma, Lean IT, and business process re-engineering
- Strong understanding of SDLC methodologies, including Agile, Scrum, Waterfall, and DevOps
- Learning agility and commitment to understanding business domains and technology landscapes
- Ability to devise and implement effective solutions and best practices
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
