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Manage tender and contract-related logistics transactions for key clients, including service information, surcharge, line creation, and pricing updates in MARS. Process work according to standard operating procedures, respond to inquiries, audit team members’ work, identify process issues, coordinate with stakeholders, and recommend improvements. The role requires expertise in SAP SD contracting and invoicing, data management, analytical skills, and strong stakeholder communication.

Manage tender and contract lifecycles for supply chain products, creating and updating sales and purchase contracts in SAP and Athena. Maintain master data integrity, governance, quality metrics, and contractual rate accuracy. Build Excel-based rate templates, perform audits and reconciliations, resolve system interface issues, meet tender timelines, and coordinate with global stakeholders. Provide training and guidance while supporting revenue and cost recognition through accurate contract processes.

Lead and develop regional network engineering teams while overseeing enterprise LAN, WLAN, WAN, SD-WAN, and NFV services across geographically distributed sites. Manage incidents, escalations, service delivery, lifecycle management, automation, technical debt, resilience, security, vendor relationships, and continuous improvement. Collaborate with Product, Architecture, Cyber Security, Service Management, Operations, and external partners to align network services with global standards and improve reliability and performance.

Handles daily logistics documentation, including accurate and timely preparation and submission of export and import documents. Ensures adherence to process instructions, data quality, service-level agreements, and stakeholder requirements. Supports peers with process challenges, performs root cause analysis for escalations, maintains process training, and may train new hires.

Leads customer experience for key retail accounts, building strategic partnerships and driving retention, growth, cross-selling, and upselling. Oversees service excellence, risk management, governance, supply chain value creation, transformation, process optimization, and data-driven operational improvements. Leads and develops a high-performing team while coordinating commercial, product, and cross-functional stakeholders to deliver sustainable customer and business outcomes.

Lead a global engineering team responsible for designing, building, operating, and modernizing enterprise network core services. Own product roadmaps, reliability targets, automation-first delivery, observability, cloud and data-center connectivity, cost optimization, and operational improvement. Partner with architecture, security, product operations, vendors, and platform teams to standardize network capabilities and integrate acquired environments. Develop engineering talent and foster an inclusive culture centered on ownership, learning, resilience, and continuous improvement.

Leads a global network security engineering team delivering firewall, secure web gateway, VPN, AAA/NAC, segmentation, and out-of-band management services. Owns product roadmaps, reliability, automation, policy governance, modernization, cost optimization, service operations, and integration of acquired environments. Partners with architecture, cybersecurity, operations, product, and vendors while developing engineering talent and driving secure, measurable, self-service network capabilities across core, cloud, data center, branch, and edge environments.

Leads project logistics business development across Benelux, DACH, and Poland. Owns growth strategy, revenue and profit targets, opportunity qualification, pipeline governance, forecasting, complex bids, customer negotiations, contract risk, and cross-functional handovers. Acts as a project logistics subject matter expert while developing strategic customer and stakeholder relationships. The role is on-site in Hamburg or Rotterdam and requires regular travel across North Europe plus English and German fluency.

Manages customer collections and accounts receivable follow-up through dunning calls, payment tracking, dispute resolution, credit reviews, and invoice application. Handles customer queries, supports cargo release and container deposit refunds, monitors reports, and coordinates with cross-functional teams. The role also contributes to process improvements and requires strong organizational, analytical, communication, and bilingual Turkish-English skills.

Manages the end-to-end ocean export and import customer experience for an assigned portfolio. Responsibilities include completing and amending documentation, maintaining customer procedures, resolving inquiries, coordinating shipment stakeholders, improving workflows, supporting onboarding, participating in client calls, preparing reports, and identifying upselling opportunities. The role emphasizes accuracy, regulatory compliance, process optimization, proactive communication, and customer-focused issue prevention.