Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Ocean Customer Experience Specialist
Leads the strategic execution and continuous improvement of Ocean products by optimizing cost to serve, ensuring first-time customer issue resolution, and driving platform rollout deliver high-performing, customer-centric operations.
Key Responsibilities:
Ensure the timely and accurate completion of all Ocean documentation to meet regulatory and customer requirements
Oversee and execute documentation amendments with precision and speed to maintain data accuracy.
Drive efficiency in documentation workflows and improve productivity through process optimization.
Maintain and regularly update Customer Standard Operating Procedures (CSOPs) to reflect the latest customer requirements and operational capabilities.
Act as the first point of contact for stakeholders on customer experience (CX)-related matters.
Take full ownership of a defined customer portfolio, managing the end-to-end export and import experience across both voice and non-voice channels, including email handling, phone calls, and proactive tasks (e.g., Agent View and customer onboarding).
Coordinate effectively with internal and external stakeholders involved in shipment processing to ensure seamless operations.
Provide value-added solutions to customers by leveraging strong business knowledge and process understanding.
Deliver accurate and timely resolutions to customer queries and concerns.
Maintain a customer-centric approach to minimize errors and proactively implement preventive measures to avoid recurrence.
Identify and act on opportunities for upselling and cross-selling where appropriate.
Adhere to all Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) in daily operations.
Maintain proactive and effective communication by actively participating in client calls to ensure smooth process flow.
Prepare reports and perform additional tasks as assigned by the Team Leader or Manager.
Qualifications:
Fluency in English (written and spoken) is required.
Bachelor’s degree in any field
Strong attention to detail and stakeholder management skills
Process and customer outcome-oriented mindset, including understanding of end-to-end impacts
Proven experience in developing, maintaining and auditing Customer Standard Operating Procedures (CSOPs)
Proficiency in relevant systems and tools
Prior experience in Customer Experience (CX)
Demonstrated ability to streamline workflows and improve efficiency
Applicants with AI literacy and adaptability highly preferred
Must be willing to work onsite in Pasig City; Midshift schedule
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Fluency in written and spoken English
- Bachelor's degree in any field
- Strong attention to detail
- Stakeholder management skills
- Process- and customer-outcome-oriented mindset
- Understanding of end-to-end operational impacts
- Experience developing, maintaining, and auditing Customer Standard Operating Procedures
- Proficiency in relevant systems and tools
- Prior Customer Experience experience
- Ability to streamline workflows and improve efficiency
- AI literacy and adaptability
- Willingness to work onsite in Pasig City on a midshift schedule
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
