Top Tech Jobs & Startup Jobs

Manages revenue recognition for complex software deals under ASC 606 and IFRS 15. Reviews contracts, oversees the revenue cycle from booking through recognition, supports forecasting and deal structuring, coordinates quarterly close activities, and prepares management reports. The role collaborates with global business units and corporate finance and may lead accounting projects and processes.

Leads the Performance Management engineering organization, overseeing design, development, testing, deployment, scalability, capacity planning, operational support, and product quality. Establishes engineering standards, manages delivery and resources, incorporates customer requirements, and leads a globally distributed team. The role also drives adoption of AI and agentic technologies, recruits and develops engineering talent, and partners with business leadership to deliver scalable SaaS products.

Build and operate NICE’s internal AI platform, including MCP integrations, agent orchestration, model gateways, RAG and vector search pipelines, prompt management, LLM evaluations, developer tooling, CI/CD, observability, and production services. The role requires hands-on full-stack development with Python or TypeScript, Azure AI services, LLM applications, agent frameworks, API design, asynchronous programming, and cloud deployment.

Manage R&D tools from selection through implementation, support, governance, and change management. Lead process-change initiatives, AI tool adoption, R&D audits, business analysis, and continuous process improvements. Partner with engineering, product, IT, and business operations stakeholders to deliver initiatives and ensure effective tool and process execution.

Lead NiCE’s Agentic AI sales strategy and growth across Japan’s enterprise market. Responsibilities include generating new ARR, managing full sales cycles, building qualified pipelines, positioning AI solutions, engaging C-suite stakeholders, developing channel and GSI partnerships, coordinating with solution teams, and representing NiCE at industry events. The role focuses on enterprise customers across BFSI, telecommunications, retail, and other sectors.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.

Develop and negotiate Statements of Work for Professional Services, coordinating Sales, Legal, Finance, delivery teams, and customers. Ensure SOW accuracy, consistency, approvals, and alignment with commercial and delivery standards. Maintain SOW tracking in Salesforce, analyze team SLA data, generate reports, improve documentation and processes, and support stakeholder collaboration under tight deadlines.

Support enterprise sales opportunities through discovery calls, technical deep dives, presentations, customized demonstrations, and basic proofs of concept. Design Cognigy solutions around customer requirements, explain conversational AI capabilities, provide technical sales support, analyze competitors, collaborate on product enhancements, and train internal teams. The role serves the Nordic territory and requires fluent English and Swedish.

Lead a global team of approximately 26 Customer Success Managers across multiple regions. Set and scale the global Customer Success strategy, methodology, operating model, governance, KPIs, playbooks, and performance standards. Coach CSMs, improve customer value realization, adoption, retention, renewals, and expansion, and partner with Sales, Product, Professional Services, Support, and Engineering. Serve as a senior escalation point and represent Customer Success in executive decision-making.

Leads a global team of approximately 26 Customer Success Managers across multiple regions. Owns global Customer Success strategy, methodology, operating models, processes, governance, tooling, KPIs, coaching, and capability development. Partners with Sales, Professional Services, Product, Support, and Engineering to improve retention, expansion, customer value, and lifecycle outcomes. Serves as a senior escalation point and represents Customer Success in executive decision-making.