At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, What's the role all about?
As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.
Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!
Location: Sweden (Remote)
Territory: Nordics (Sweden, Norway, Iceland, Denmark, Finland, Baltics)
How will you make an impact?
- Support strategic opportunities across the Northern Europe region (Sweden, Norway, Iceland, Denmark, Finland, Baltics).
- Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
- Participating in discovery calls and technical deep dives.
- Creating and delivering powerful presentations and customized product demonstrations
- Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
- Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
- Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
- Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
- Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
- Provide internal training to other teams across the company
Have you got what it takes?
- Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.
- Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.
- Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.
- Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies.
- Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.
- Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience.
- Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset.
- Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.
- Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.
- Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.
- Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (Must be fluent in English and Swedish. Other Nordic languages are a plus.)
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.
Requisition ID: 10885
Reporting into: Director, Sales Engineering
Job type: Individual contributor.
#LI-Remote
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Experience as a consultant, sales engineer, or presales professional
- Experience with enterprise software, particularly contact center or automation technologies
- JavaScript programming or scripting experience
- Experience presenting conversational AI and generative AI technologies
- Knowledge of contact center technology, including SIP, SBCs, ACD, ASR, and TTS
- Experience with conversation design, IVR design, or chatbot design
- Strong presentation and communication skills
- Technical understanding of Cognigy, conversational AI, NLU/NLP, related software technologies, and UI/UX
- Fluency in English and Swedish
- Knowledge of Java, Python, or similar programming languages
- Experience with video editing, Photoshop, or similar tools
- Knowledge of other Nordic languages
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
