At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Director of Engineering – Performance Management at NiCE is responsible for leading and
managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution
that support NICE’s customers
How will you make an impact?
- Lead the PM engineering organization, ensuring alignment with company
goals - Oversee the design, development, testing, and deployment of PM
micro services - Manage resource planning, delivery milestones, and overall product quality
- Ensure system capacity planning and operational support for the PM
- Establish and enforce development standards, tools, and methodologies
- Integrate customer and business requirements into engineering efforts
- Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration
- Manage global distributed team across multiple sites
- Recruit, develop, and retain top engineering talent
Have you got what it takes?
- Bachelor’s degree in Computer Science or related field (Master’s preferred)
- 12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM
- 6+ years of management experience in large-scale environments
- Proven expertise in data technologies and large-scale distributed systems
- Strong interpersonal and leadership skills
- Experience with Agentic driven development methodologies
You will have an advantage if you also have:
- Building horizontally scalable solutions using containers, microservices, and big
data technologies - Experience with cloud platforms (AWS, Azure) and open-source data tools
- Track record of delivering high-quality software products on time
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11694
Reporting into: Vice President, Engineering, CX
Role Type: People Manager
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Bachelor's degree in Computer Science or a related field
- 12+ years of software engineering experience
- Experience with SaaS products
- Experience with machine learning, deep learning, and LLM technologies
- 6+ years of management experience in large-scale environments
- Expertise in data technologies and large-scale distributed systems
- Strong interpersonal and leadership skills
- Experience with agentic-driven development methodologies
- Experience building horizontally scalable solutions using containers, microservices, and big data technologies
- Experience with cloud platforms such as AWS or Azure and open-source data tools
- Track record of delivering high-quality software products on time
- Master's degree
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
