Top Tech Jobs & Startup Jobs

Lead customer-facing software and AI/GenAI delivery projects from initiation to closure: manage plans, schedules, risks, cross-functional teams, stakeholder communications, and drive PMO best practices while supporting AI-specific evaluation, monitoring, and governance.

Lead a global team of Program Managers to ensure high-impact, cross-product R&D programs are executed on time and to standard. Oversee program portfolios, improve R&D processes and tooling, unblock stakeholders, and develop team members through coaching and performance management.

Perform people analytics and HR reporting across the employee lifecycle: maintain HR data, build dashboards and forecasts, deliver insights to leaders, support workforce planning and HR operations, automate reports, and contribute to HR projects and process improvements in a global hybrid environment.

Support global HR by maintaining HR data, building and automating reports and dashboards, conducting headcount and workforce analyses, delivering actionable insights to leaders, and providing HR operational support and process improvements.

Lead consultative engagements to define and own customers' business cases, drive adoption of NiCE CX/QM/analytics solutions, deliver measurable ROI, manage stakeholders, and develop repeat business through advisory, change strategy, and ROI modeling.

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Lead a Value Realization Services organization to drive adoption, optimization, and measurable ROI of NICE CX solutions (quality, interaction/speech/text analytics, AI). Manage consulting delivery, operations, revenue, margins, KPIs, and cross-functional alignment while advising senior customer executives and ensuring customer transformation and long-term value.

Lead and grow a Value Realization Services consulting organization to drive adoption and measurable ROI from NICE CX solutions (quality, interaction/speech/text analytics, AI). Oversee delivery excellence, operational KPIs, revenue and renewal performance, strategic advisory to senior customer executives, and cross-functional alignment with Sales, Product, Engineering, and Customer Success.

Customer-facing Solutions Architect providing consultative expertise on NICE CXone Agent products. Recommend configurations, drive implementations, perform business and technical analysis, train customers, manage Salesforce cases, engage product management, and mentor teammates to ensure customer ROI and satisfaction.

Sell NICE Value Realization Services across the Americas by driving services-only opportunities, developing GTM and pipeline, evangelizing solutions, engaging C-level buyers, forecasting, and ensuring delivered value for renewals and expansions.