At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Senior DevOps Engineer, you will manage and enhance the cloud infrastructure and software delivery ecosystem powering our products. You will work with R&D, QA, Security, and Operations teams to ensure our platforms are scalable, secure, reliable, and cost-efficient.
You will focus on AWS, CI/CD, infrastructure automation, containers, monitoring, and continuous improvement.
How will you make an impact?
Build and maintain CI/CD pipelines using Jenkins and GitHub Actions.
Manage and optimize AWS infrastructure for scalability, security, reliability, and cost.
Automate infrastructure and deployments using Terraform, Docker, ECS/EKS, and scripting.
Monitor and troubleshoot environments to ensure availability and performance.
Drive cloud security, Infrastructure as Code, and DevOps best practices.
Collaborate with R&D, QA, Security, and Operations teams.
Leverage AI tools and automation to improve troubleshooting, RCA, and operational efficiency.
Have you got what it takes?
5–7 years of experience in DevOps, Cloud Engineering, or a similar role.
Strong hands-on experience with AWS, including EC2, ECS/EKS, VPC, ALB, Lambda, CloudFront, and CloudWatch.
Strong knowledge of Terraform, Docker, Jenkins, and GitHub Actions.
Proficiency in Shell/PowerShell and at least one programming language such as Python, Groovy, Java, JavaScript, or Go. Experience with monitoring, troubleshooting, cloud security, and Git-based workflows.
Strong problem-solving skills and experience working in Agile environments.
You will have an advantage if you also have:
Experience with AWS RDS and database infrastructure.
Knowledge of FinOps and cloud cost optimization.
Software development experience.
Experience with multi-region or multi-tenant SaaS environments.
Experience using AI tools/agents such as GitHub Copilot, ChatGPT, Claude Code, or Cursor for automation and RCA.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where teams work in a fast-paced, collaborative, and creative environment. At NiCE, every day is an opportunity to learn, grow, and make an impact.
If you are passionate about cloud, automation, reliability, and innovation, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
Our NiCE-FLEX hybrid model offers 2 days from the office and 3 days remote each week, enabling flexibility while keeping collaboration and innovation at the heart of our work.
Requisition ID: 11697
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 8-11 years of experience in DevOps, Cloud Engineering, or a similar role
- Strong hands-on experience with AWS, including ECS, EC2, VPC, ALB, Lambda, CloudFront, and CloudWatch
- Strong knowledge of Terraform, Docker, Jenkins, and GitHub Actions
- Proficiency with Shell or PowerShell
- Proficiency in at least one programming language: Python, Java, Groovy, JavaScript, or Go
- Experience with monitoring, cloud security, and troubleshooting
- Strong problem-solving skills and experience working in Agile environments
- Experience with AWS RDS and database infrastructure
- Knowledge of FinOps and cloud cost optimization
- Development or software engineering experience
- Experience with multi-region or multi-tenant SaaS environments
- Experience using AI tools or agents such as GitHub Copilot, ChatGPT, Claude Code, or Cursor for automation and root-cause analysis
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
