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Lead and mentor a team of Support Analysts to deliver managed services. Oversee daily support operations across phone, ticketing, and customer channels, manage escalations, ensure SLA compliance, improve processes and documentation, perform quality audits, and drive customer-focused continuous improvement.

Design and deliver end-to-end AV solutions from pre-sales through project completion. Produce system designs, block diagrams, test plans, and cost estimates; perform site surveys; support installation, commissioning, programming, and project managers as SME; liaise on technical inquiries and ensure projects meet quality and client requirements.

Provide advanced remote and onsite technical support for client infrastructure, troubleshoot complex server, network, hardware and software issues, lead infrastructure projects and implementations, mentor junior engineers, support solution architecture and pre-sales activities, maintain system performance through monitoring and automation, and produce technical documentation.

Provide on-site first-line IT support at West Auckland education client sites: troubleshoot hardware and software issues, manage ticketing board, communicate with non-technical users, escalate incidents, complete timesheets, and travel locally between sites.

Lead GTI-RES technology projects from planning through delivery, defining scope, schedules, budgets, and technical requirements. Coordinate cross-functional teams, manage vendors, mitigate risks, and ensure projects meet financial and quality objectives. Maintain PMO processes, accurate financials and billing, provide stakeholder communication, and use ServiceNow Demand Management and Agile practices to prioritize and track demand.

Manage execution of work orders and drive continuous improvement within an assigned vertical. Provide strategic oversight, lead and mentor service coordinators, monitor KPIs, implement risk management, align processes with PMO standards, and collaborate with cross-functional teams to optimize operations and compliance.

The Core Network Engineer will manage the migration from Cisco to Arista hardware, support network setups, and provide troubleshooting. Responsibilities include documentation, compliance checks, and collaboration with project managers.

Seeking a Senior Engineer to maintain client IT environments, troubleshoot network issues, and support technology rollouts while mentoring junior staff.

Lead enterprise Identity and Access Management operations including Entra ID/Azure AD administration, Azure RBAC design, privileged access (PIM/JIT), SSO/federation, service principal and managed identity governance, IAM automation and CI/CD controls, Splunk/ITDR monitoring, and support for Saviynt-to-SailPoint transition and multi-cloud identity governance in a regulated environment.

Partner with account executives to provide technical pre-sales support across digital transformation deals: lead technical discovery, design solution architectures, run demos and POCs, produce proposal/RFP content, document CRM notes (Dynamics/HubSpot), coordinate partner resources, and ensure smooth handoffs to delivery teams. Maintain technical expertise in cloud, AI/ML, data, application architecture, and security; present to technical and executive stakeholders.