Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
What is the role
Full-time role, Monday to Friday with paid overtime, based from our Brisbane office.
We are seeking a Senior Engineer to support, maintain, and enhance client IT environments.
In this role, you'll provide advanced technical support, troubleshoot complex infrastructure and network issues, lead the delivery of IT projects, and act as a key escalation point for the wider team. If you enjoy solving technical challenges, working with cutting-edge technologies, and delivering exceptional client outcomes, we'd love to hear from you.
The duties and responsibilities of Senior Engineer include but are not limited to the following:
- Provide remote and onsite technical support across client infrastructure, systems, and network environments.
- Troubleshoot and resolve complex hardware, software, server, and network issues.
- Lead the implementation of infrastructure projects, upgrades, and system improvements.
- Act as an escalation point for technical issues and mentor junior engineers.
- Work closely with clients to understand business requirements and recommend suitable technology solutions.
- Prepare technical documentation, solution designs, implementation plans, and project deliverables.
- Support solution design, architecture, and technical pre-sales activities, including proposals and tenders.
- Collaborate with vendors and internal teams to ensure successful project delivery and issue resolution.
- Maintain system performance through monitoring, proactive maintenance, and process automation.
- Keep technical documentation accurate and up to date while continuously expanding technical expertise across supported technologies.
Who are we looking for
Successful candidate must possess:
- 5+ years of experience in Systems Engineering, Infrastructure, or a similar role.
- ITIL certification or experience working within ITIL-based service environments.
- Bachelor’s degree in computer science, engineering, or a related field.
- Strong experience in System Architecture Design.
- Extensive experience with Cloud Platforms (Azure, AWS, and/or GCP).
- Strong expertise in Network Configuration & Management, including TCP/IP, DNS, DHCP, and Load Balancing.
- Extensive experience with Virtualization Technologies (VMware, Hyper-V).
- Strong knowledge of Security Technologies, including Firewalls, VPNs, and Identity Management.
- Experience with Windows Server and Linux environments.
- Strong scripting and automation skills using PowerShell and/or Python.
- Demonstrated problem-solving and critical thinking skills.
- Excellent communication and stakeholder management abilities.
- Customer-focused with strong attention to detail.
- Proven leadership and mentoring capability.
- Strong time management, prioritization, and organizational skills.
- Adaptable, collaborative, and able to work effectively within a team.
What we offer
- A friendly team environment with a strong technical support network
- Broad range of options for training and developing your IT skills
- Opportunity to work with the IT industry's latest technologies
- Internal career growth for high performers and IT super-stars
- Cost price on products from our suppliers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
- Referral bonus
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
Skills Required
- 5+ years of experience in Systems Engineering, Infrastructure, or a similar role
- ITIL certification or experience working within ITIL-based service environments
- Bachelor's degree in computer science, engineering, or a related field
- Strong experience in System Architecture Design
- Extensive experience with Cloud Platforms (Azure, AWS, and/or GCP)
- Strong expertise in Network Configuration & Management, including TCP/IP, DNS, DHCP, and Load Balancing
- Extensive experience with Virtualization Technologies (VMware, Hyper-V)
- Strong knowledge of Security Technologies, including Firewalls, VPNs, and Identity Management
- Experience with Windows Server and Linux environments
- Strong scripting and automation skills using PowerShell and/or Python
- Demonstrated problem-solving and critical thinking skills
- Excellent communication and stakeholder management abilities
- Proven leadership and mentoring capability
- Strong time management, prioritization, and organizational skills
- Adaptable, collaborative, and able to work effectively within a team
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
New Era Technology Insights
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
