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Coordinates campus employee experience and engagement programs, gathers and communicates employee feedback, supports corporate events, serves as an on-site brand and communication ambassador, and collaborates with campus and corporate leaders to improve retention, motivation, and workplace satisfaction.

The Reporting Analyst produces real-time, daily, and weekly KPI reports, identifies trends in performance metrics, maintains accurate employee data, and partners with operational and program leadership. The role requires strong analytical, communication, data-entry, and problem-solving skills, along with proficiency in Excel formulas, pivot tables, Word, Google Docs, and adaptable use of software tools.

Monitors and audits high-volume, multichannel casework to ensure compliance with client-approved quality standards. Analyzes QA data, generates reports, identifies trends, and provides actionable feedback to improve performance and processes. Collaborates with production and support teams on workflow updates, maintains product and service knowledge, and supports special projects.

Manage high-volume recruiting across all organizational levels, from frontline employees to executives. Responsibilities include managing requisitions, screening candidates, coordinating interviews, building talent pipelines through advertising and social media, partnering with hiring managers, and delivering a strong candidate experience.

Supports new-hire onboarding by coordinating orientations, Training Day 1 attendance, rosters, schedules, facility access, credentials, engagement activities, and communications. The role addresses new hires’ questions, collaborates with recruitment and training teams, maintains onboarding quality, and manages high-volume administrative work in a fast-paced environment.

Leads call center operations by planning staffing, monitoring performance and KPIs, developing teams, managing ramp-up goals, coordinating schedules, meeting service-level agreements, driving continuous improvement, and participating in partner meetings. Responsibilities also include budget oversight, operational reporting, incentive programs, and implementing organizational change.

Manages daily HR operations and the full employee lifecycle, including onboarding, contracts, offboarding, employee records, policy implementation, employee relations, payroll updates, benefits administration, audits, and HR process improvements. Ensures compliance with Greek labor legislation and ERGANI requirements while supporting engagement, performance management, and learning initiatives.

Supervise customer service representatives, maintain service quality, manage KPIs and SLAs, analyze operational reports, coach and motivate employees, support training and development, coordinate staffing changes, resolve escalated issues, and collaborate with HR, IT, workforce management, and partner teams.

Supports client CRM setup, maintenance, configuration, implementation, integrations, workflow automation, reporting, and dashboards. Advises clients on CRM solutions, manages technical requirements, leads projects, creates knowledge-transfer materials, maintains certifications, and collaborates with stakeholders across CRM, HCM, and related systems. The role requires strong analytical, problem-solving, client relationship, business analysis, and technical support skills.

Produces real-time, daily, and weekly KPI reports; diagnoses trends in performance metrics; maintains accurate employee data; and partners with operational and program leaders. The role requires advanced spreadsheet and document-tool skills, pivot tables, formulas, accurate data entry, strong communication, adaptability, and analytical problem-solving abilities. Evening and weekend flexibility may be required.