About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
The Onboarding Specialist plays a crucial role in supporting the onboarding process for new team members. This position involves coordinating with various programs to ensure recruitment efforts are practical and quality is maintained in the New Hire Orientation and Training Day 1 processes.
As an Onboarding Specialist, You Will…
- Set clear expectations to ensure a smooth onboarding process.
- Engage with new hires to address their initial questions and concerns.
- Oversee attendance at new hire orientations and Training Day 1, and assist in preparing for the new hire experience.
- Provide support for facility access and Dayforce credentials as needed.
- Update rosters and schedules for new hires in collaboration with the recruitment team.
- Contribute to the development and implementation of engagement activities for new hires, collaborating with trainers and concierge leads on Day 1 attendance.
- Work with various programs to disseminate important information as needed.
As an Onboarding Specialist, You Need…
- High school diploma or equivalent (required).
- Experience in comprehensive end-to-end recruitment processes.
- Experience in Google Sheets and Microsoft Office.
- A resilient mindset with the ability to adapt to changing demands.
- Proven ability to work effectively both independently and as part of a fast-paced, entrepreneurial environment.
- Strong conflict resolution and problem-solving skills.
- Excellent interpersonal skills for effective communication with individuals at all levels and diverse backgrounds.
- Proficiency in both written and verbal communication.
- Commitment to fostering a positive work environment and supporting the success of others.
- Exceptional organizational skills with the ability to efficiently manage a high volume of work.
IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.
IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.
Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.
Skills Required
- High school diploma or equivalent
- Experience in comprehensive end-to-end recruitment processes
- Experience using Google Sheets and Microsoft Office
- Ability to adapt to changing demands
- Ability to work independently and in a fast-paced environment
- Strong conflict resolution and problem-solving skills
- Excellent interpersonal and communication skills
- Written and verbal communication proficiency
- Commitment to fostering a positive work environment and supporting others
- Exceptional organizational skills and ability to manage high-volume work
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
