About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer care, and we need your help!
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.
As Reporting Analyst, You Will…
Be responsible for real-time reporting and diagnosing trends in key performance metrics
Generate weekly and daily KPI reports
Ensure employee data is current and accurate for assigned program
Work in partnership with Operational Leaders and Program Leadership
As Reporting Analyst, You Have…
High School Diploma or equivalent is required
Experience in leadership and working in a supervisory role
Advanced knowledge of MS Word, Excel and Google Docs
Proficiency with formulas and pivot tables
Excellent communication skills
Ability to enter data with a high level of accuracy
Adaptability to learn a variety of software programs (such as Javascript)
Strong analytical and problem solving skills
Flexibility to work evenings and weekends if needed
Skills Required
- High school diploma or equivalent
- Leadership and supervisory experience
- Advanced knowledge of Microsoft Word, Microsoft Excel, and Google Docs
- Proficiency with formulas and pivot tables
- Excellent communication skills
- Accurate data-entry skills
- Ability to learn various software programs, such as JavaScript
- Strong analytical and problem-solving skills
- Flexibility to work evenings and weekends when needed
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
