About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
Ready to drive meaningful change? Join our team!
As an HR Generalist, you’ll take the lead in managing and improving daily HR operations while ensuring full compliance with Greek labor legislation and Ergani requirements. You’ll oversee end-to-end employee processes — from onboarding and contract management to policy implementation and employee relations — acting as a key point of contact for both employees and management.
Your work will help shape a fair, transparent, and engaging workplace where people thrive and the organization grows stronger every day.
As Human Resources Generalist, You Will
- Lead daily HR operations and ensure compliance with Greek labor law and ERGANI requirements
- Manage the full employee lifecycle, from onboarding and contract management to offboarding and exit formalities
- Maintain accurate and confidential employee records, data, and documentation
- Coordinate with managers and departments to implement HR policies and procedures effectively
- Act as a trusted point of contact for employees, handling HR inquiries and providing guidance on policies and benefits
- Support payroll accuracy through timely updates of changes, absences, and related information
- Oversee medical and life insurance administration and liaise with providers when needed
- Participate in HR audits and ensure proper documentation and reporting
- Drive continuous improvement in HR processes and systems to enhance efficiency and employee experience
- Contribute to HR initiatives such as engagement, performance management, and learning programs
As Human Resources Generalist, You Have
- A BS/BA in Human Resources, Business Administration, or a related field
- At least 3 years of relevant HR experience within a dynamic, fast-paced organization
- Excellent knowledge of Greek labor legislation and hands-on experience with ERGANI
- Proficiency in HRIS systems, MS Office, and Google Workspace (Sheets, Docs, Drive)
- Strong interpersonal and communication skills with the ability to interact confidently at all levels
- Excellent organizational skills, attention to detail, and discretion with sensitive information
- Ability to manage multiple priorities independently while maintaining accuracy and timelines
- Fluency in English and Greek (both written and spoken)
Skills Required
- BS/BA degree in Human Resources, Business Administration, or a related field
- At least 3 years of relevant HR experience in a dynamic, fast-paced organization
- Excellent knowledge of Greek labor legislation
- Hands-on experience with ERGANI requirements
- Proficiency in HRIS systems
- Proficiency in Microsoft Office
- Proficiency in Google Workspace, including Sheets, Docs, and Drive
- Strong interpersonal and communication skills
- Excellent organizational skills, attention to detail, and discretion with sensitive information
- Ability to manage multiple priorities independently while maintaining accuracy and timelines
- Fluency in written and spoken English and Greek
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
