Top Tech Jobs & Startup Jobs

Delivers training to new and existing employees, develops curricula and training plans, administers knowledge assessments, and uses creative adult-learning techniques. Provides coaching, mentoring, quality monitoring, progress reporting, and partner communication. The role also manages trainers, supports employee development, stays current on client products, and requires international travel.

Analyze operational data, identify trends, maintain databases and reporting systems, and create reports and visualizations that support business decisions. The role involves collaborating with cross-functional stakeholders, performing ad-hoc analyses, monitoring data quality, optimizing reporting, and communicating insights clearly.

Supports client CRM implementations through platform configuration, technical advisory, systems integration, workflow automation, and administration. The role manages implementation tasks, project timelines, certifications, client relationships, knowledge transfer, and AI automation expertise. It also contributes to presales demonstrations, business transformation, change management, and end-to-end CRM delivery across platforms such as Zendesk, Salesforce, Gladly, Intercom, and Kustomer.

Coordinates campus employee experience and engagement programs, gathers and communicates employee feedback, supports corporate events, serves as an on-site brand and communication ambassador, and collaborates with campus and corporate leaders to improve retention, motivation, and workplace satisfaction.

Develop and maintain Cypress-based automated end-to-end tests, identify and document defects, support CI/CD integration, conduct functional and performance testing, maintain test environments and data integrity, and collaborate with development teams to improve software quality and automation practices.

The Reporting Analyst produces real-time, daily, and weekly KPI reports, identifies trends in performance metrics, maintains accurate employee data, and partners with operational and program leadership. The role requires strong analytical, communication, data-entry, and problem-solving skills, along with proficiency in Excel formulas, pivot tables, Word, Google Docs, and adaptable use of software tools.

Monitors and audits high-volume, multichannel casework to ensure compliance with client-approved quality standards. Analyzes QA data, generates reports, identifies trends, and provides actionable feedback to improve performance and processes. Collaborates with production and support teams on workflow updates, maintains product and service knowledge, and supports special projects.

Manage high-volume recruiting across all organizational levels, from frontline employees to executives. Responsibilities include managing requisitions, screening candidates, coordinating interviews, building talent pipelines through advertising and social media, partnering with hiring managers, and delivering a strong candidate experience.

Supports new-hire onboarding by coordinating orientations, Training Day 1 attendance, rosters, schedules, facility access, credentials, engagement activities, and communications. The role addresses new hires’ questions, collaborates with recruitment and training teams, maintains onboarding quality, and manages high-volume administrative work in a fast-paced environment.

Researches and vets service providers for member needs across childcare, caregiving, wellness, disability, neurodiversity, and financial resources. Uses databases, internet tools, and AI to identify and contact resources, documents case workflows, meets productivity and quality benchmarks, and ensures timely, tailored member assistance. The role requires strong communication, attention to detail, customer service experience, and proficiency with productivity and case management systems.