About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are seeking a QA Automation Developer to join our dynamic team. This role will be responsible for developing automated end-to-end tests using Cypress, ensuring the reliability and performance of software applications. This position requires expertise in automation frameworks, scripting, and collaboration with development teams to enhance software quality.
As QA Automation Developer, You Will…
- Develop and maintain automated end-to-end test scripts using Cypress.
- Identify, analyze, and document software defects and inconsistencies.
- Work closely with developers to integrate automated tests into CI/CD pipelines.
- Execute performance and functional testing to ensure software meets business requirements.
- Continuously research and implement best practices for automation frameworks.
- Maintain test environments and ensure data integrity for test cases.
As QA Automation Developer, You Need…
- Must have 2+ years of experience in Automation testing.
- Bachelor’s degree in computer science, IT, or related field.
- Experience in other automation tools (eg: Selenium, Playwright) is a plus.
- Strong understanding of software testing methodologies.
- Working knowledge and experience with Cypress for Automation Testing.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work in a fast-paced, agile development environment.
Skills Required
- 2+ years of experience in automation testing
- Bachelor's degree in computer science, IT, or a related field
- Working knowledge and experience with Cypress for automation testing
- Strong understanding of software testing methodologies
- Excellent problem-solving and analytical skills
- Strong communication and collaboration abilities
- Ability to work in a fast-paced, agile development environment
- Experience with other automation tools such as Selenium or Playwright
What We Do
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
