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Design, build, and maintain automations to eliminate repetitive MSP tasks. Integrate platforms (PSA, RMM, documentation, cloud) via APIs, webhooks, and scripting (PowerShell, Python). Monitor automation stability, document workflows, partner with operations to prioritize high-impact improvements, and reduce staffing costs through scalable automation.

Lead Coworker's market positioning, GTM planning, product launches, and cross-functional messaging. Drive product marketing campaigns, content for pipeline and expansion, and partner with Sales, Growth, and Customer Success to improve adoption and win rates.

As a Senior Software Engineer, you will develop product features end-to-end, collaborate with teams, and improve developer productivity.

The Senior Product Marketing Manager leads market strategy and go-to-market initiatives for NETGEAR's AV portfolio, translating complex AV technologies into clear value propositions for various stakeholders and driving product positioning and messaging.

Lead and deliver ERP and integration projects, manage short-term requests and production issues, coordinate stakeholders, design and maintain ERP processes, support applications (NetSuite, integrations, Seller Central), troubleshoot technical issues, and manage vendor/consultant relationships to ensure successful project execution.

Provide tier‑1 phone and email support for Windows-based neurology medical devices and applications. Troubleshoot hardware, software, configuration and interoperability issues, assist with system configuration and updates, manage tickets, follow up on repairs/POs/QA requests, and escalate to higher support levels as needed. Participate in a rotating on-call schedule and document resolutions.

Manage day-to-day operational delivery for a portfolio of customer sites: ensure on-time performance, SLA adherence, incident management, operator compliance, root-cause analysis, KPI dashboards, stakeholder communication, and continuous improvement to stabilize and optimize service delivery.

The Director of Engineering provides strategic leadership, oversees AI-enabled systems development, fosters team culture, and collaborates with stakeholders to align technical roadmaps with business goals.

Conduct in-depth analyses of claim payments, identify trends, ensure compliance with guidelines, propose solutions, and manage audits and recoveries.

Lead system-level integration, requirements breakdown, administration, testing and troubleshooting. Prepare technical reports and documentation, liaise with stakeholders, ensure requirement verification and high-quality system delivery while working on-site in the Springfield customer office.